how would you guys feel about the way this went down

[DOOM]

Originally Posted by RS-Perf

Not to beat a dead horse...
We have 15 - 20 cars being built at a time, so needless to say we order a lot of parts. And we recieve damaged parts fairly regularly. 95% of the time the vendor's response to a part damaged in shipping is "You will have to file a claim with UPS since they damaged it" or "we have never experienced that before". Claims generally take months before they are settled through UPS and usually you will get only the insured value of the product. And because they have never experienced it, that makes it your problem now.

Having a new part shipped out at Anvil's cost immediately, and then offering to refund your money because you were not satisfied with another part damaged in shipping... You ask how would we feel about this situation... I would be absolutely blown away that a company in this industry would stand behind their product and reputation that well to make the customer happy or refund their money.

On top of that, you were painting the part. 5 minutes worth of body work and the issue would have been completely gone.

People need to seriously think about what they are posting for others to read and how it can seriously affect the company they are talking about. Fortunately, Anvil handled this in a first rate manner and a positive light was cast where a negative one was intended.

The last part of this says it all ^^^^^^^^^^^^^

[speedshftr]

the parts were cracked and chipped.the weave was the least of the problem.yes it was being painted.i did not want to risk the chance of the repair showing back up.i asked for opinions and got them.anvil is a great company no doubt and as ive said before the customer service is great.i just wanted a non CRACKED part for my car.was that being to picky?its all good my body guy is welding in a steel panel on my original cowl.
i would buy from them again if shipping was not involved.
thanks everyone for there input.the guys that kept saying its in the weave and your painting it must of not of read my original post about the cracks or chipping

[jeff71]

I work for UPS I've been a driver for almost 10yrs and I've seen it all. Anvil cust. srvc seems to be 100x's better than 90% of the company's out their. My advice in reguards to shipping is send it air srvc like next day air or two day air. Damage could happen with any shipping srvc.

Jeff

[RECOVERY ROOM]

Some one close this thread

[TreySmith]

It's simple, drive up to Anvil and pick out a hood you like. If you can't find one, then I guess you are SOL.

[camcojb]

I think this one is done.

Jody