is marquez a real company?

[Vegas69]

I have to say there sure is alot of bitching when it comes to Marquez. They are dropping the ball somewhere. It seems to be communication. I know that if I decided to buy a Marquez part it may take a while. I'll make the decision to wait before they swipe my card. In the information age where people expect quick answers, not responding to emails and phone calls is going to cost you money. I'd rather hear it's going to be 4 weeks than hear nothing. The parts are killer and seem to be worth the wait. I have to admit that when someone has my money and I can't contact them it really pisses me off as well. It all comes down to what was promised in the first place.

[skatinjay27]

Originally Posted by Vegas69

I have to say there sure is alot of bitching when it comes to Marquez. They are dropping the ball somewhere. It seems to be communication. I know that if I decided to buy a Marquez part it may take a while. I'll make the decision to wait before they swipe my card. In the information age where people expect quick answers, not responding to emails and phone calls is going to cost you money. I'd rather hear it's going to be 4 weeks than hear nothing. The parts are killer and seem to be worth the wait. I have to admit that when someone has my money and I can't contact them it really pisses me off as well. It all comes down to what was promised in the first place.

i agree, but in this case Im pretty sure marquez does NOT charge ya till its being sent out for sure.

[Greg from Aus]

I was always told, Understate and Oversupply, not Overstate and Under supply. Simply be up front and don't promise what you can't deliver. I agree this seems to have turned into a bash, but I hate to be told one thing and be let down, be real about delivery times and stick to them or at least let the person no what's happening, communication, communication

Greg

[Flash68]

These Marquez not answering the phone and email threads come up all the time.... I tell ya, their products are great and all, but if any of you unconditional supporters actually run a business yourselves, I am surprised you don't have an issue with the communication issues. I wouldn't tolerate I will tell you that.

Vegas69 pretty much nailed it.

I mean, seriously... pay someone $10-12/hr to answer phones and take messages.

[Bowtieracing]

I think this is good wake up call for every vendor who wants to stay in business. Vendors are here for us - not vise versa.

[Serpa69]

It seems like some have lost touch with reality. Anyone with an account can come on here and say what ever they like about anyone else and the perception is that it is true. (Hell, I bet a third of the people don’t even have a car) They can start a thread with a title like the one here with an obvious agenda. Know one is out any money on this deal except the vendor. (If this is even a true story, and is it the whole story) Reality is, that I or anyone else can call during business hours and talk to someone. Reality is, that the parts are bad a$$ and if they are not spot on they don’t go out the door. I am sure if Marquez posted up the half of the stories of conversations he has had with people (including people on this site) on the phone there would be a completely different perception. But he is busy trying to run a business. So I would chill out. My .2

[XLexusTech]

Just for clarity the OP wasn't looking for a 2 week turn around he was questioning the validity the the "Just two more weeks statement made by the vendor" This after already waiting 5 weeks. Which my math says 7 weeks for raw materials... Umm where I live Good bye Summer...

So perhaps The issue is the vendor is not being forthcoming with his turn around times. From other posts it appears in fact they are stretching the truth in regards to what they have in inventory.

Frankly I see this as an opportunity for the Vendor and an interested party to get together to meld a good product with an investment in customer service and inventory. To me the vendor needs a business partner while his parts still have a good rep. If the customer service continues to get a bad Rap it wont matter how good their stuff is...

[JeffT]

Originally Posted by skatinjay27

i agree, but in this case Im pretty sure marquez does NOT charge ya till its being sent out for sure.

I'm positive that this statement is incorrect. At least in regards to online orders.

I placed my order on 4/2 and was billed on 4/2. On 5/6 I received an email update stating parts should ship mid week of the following week. On 6/12 I received the parts. On 6/22 I received a confirmation of delivery email.

The quality of the parts is great while the quality of the website ordering system/communication of the business owners is not so great.

[camaro2nv]

What I want to know is if I order a interior kit for my 68 maro will my card be charged when I place the order or when they ship?

[Mkelcy]

Originally Posted by camaro2nv

What I want to know is if I order a interior kit for my 68 maro will my card be charged when I place the order or when they ship?

Call them and ask.