Mastercool Flaring Experts advice needed! - Lateral-g Forums

Sti_Guy · #1 05-04-2010, 10:38 PM

Pretty sure i found the culprit of my issues.

**GregWeld** · #2 05-04-2010, 10:52 PM

I just went to check mine -- and BINGO!! You found the issue!!! Mine have perfect straight "threads" all the way.... they don't look like yours at all.

BTW -- I use the DUDE thing in there --- just for fun... I don't really talk that way.

JRouche · #3 05-04-2010, 11:20 PM

Oooh.. Yep, same here. My dies dont have a wrecked thread front like yours. Looks like someone pushed the threads in with the pump.

Now... I wouldnt think you should be able to do that if the dies were hard enough and the user was just flaring tubing. Any tubing, I dont care if its anealed or hard tube. The dies should be just as tough as the rest of the tool. It looks like the dies are soft.

Now you have me thinking. I might just set one up in the rockwell tester to give it a check. Ill bet she comes up on the soft side of what you would expect for a metal forming die. Interesting. JR

Sti_Guy · #4 05-05-2010, 08:22 AM

Yeah the die seems soft for sure. I just got this die brand new the other week from master cool and did under 15 flares with them. The cone has zero wear on it. I don't think I abused the tool in any way, but something is up for sure.

Sti_Guy · #5 05-05-2010, 12:11 PM

Contatced Master Cools Warrenty dept today they said it would be no problem to send me out another one. SO we will see how this works out.

Sti_Guy · #6 05-05-2010, 02:32 PM

Email from them:

I put a replacement set in the mail today. You should receive them within the next couple of days.
Thanks
Bill

Looks like ill have a new one soon. Atleast they have great service.

gearheads78 · #7 05-05-2010, 07:25 PM

For the record my flares looked just like yours. I had a few leaks at first but just tightening and loosening 5-6 times cured all leaks.

JRouche · #8 05-05-2010, 11:01 PM

Quote:

Originally Posted by Sti_Guy

Email from them:

I put a replacement set in the mail today. You should receive them within the next couple of days.
Thanks
Bill

Looks like ill have a new one soon. Atleast they have great service.

Now THATS customer service. I like it.

Kinda off your topic but I love it when a company says no prob, we are mailing the parts today, free.
I have had a similar experience with another company like that last week. A fan/vent for my motorhome. Fantastic Vent. The thing has been in place for 12 years. It broke. I called them and said what was broke. They sent out an entire new lift mechanism (motor and all) without even asking about warranty info or anything. Just needed the model number and my address. Talk about customer service. http://www.fantasticvent.com

The way I see it is we can buy inexpensive items and expect to replace them at our cost when they break. Or buy decent items and rely on the company to back the item. Fantastic Vent (fantastic fan) goes one better. They want you to have a item that works, and it seems the time period doest concern them.

Im glad mastercool took the step forward and is making it right. Would be cool if they had a tech guy get on the phone to find out why the gripping threads went flat. I like solutions and fixes, not just fixes. Thats my inquiring mind at work. There is a reason the threads went flat. Maybe a soft batch of dies? Who knows.

Yer gonna be set back up though. Thats the main thing. And ummmm, I think your flares are fine. A 3ft stick of tube to ruin while practicing with the tool wont be too expensive. Flare, examine, cut, flare again. You can get ALOT of experimentation from one 3ft stick. Glad it worked out. JR