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Old 08-18-2011, 12:23 PM
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ironworks ironworks is offline
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Quote:
Originally Posted by Rick@Rick's Hot Rod Shop View Post
I just wanted to get on here to clear up any misunderstanding, and or false assumption regarding our lead time for tank builds. At the current moment and most all the time we are 3-4 weeks from order to ship some will go faster, and as always custom designs take longer. Evermore frequently it seems that we are getting accused of untimely ship/deliver dates when in reality we haven’t even seen a P/O from the dealer.
We appreciate all business from any and all companies in this hobby, but urge you then end customer to be aware of what is going on. We strive for the best customer service possible and urge you to call the shop if you have any questions regarding your order weather you ordered direct, or through a dealer.

Thank You,
Rick and Hector

I have a few thoughts for you. I have seen this kinda of drama your describing going on for years. I think it is a sign or people selling the parts too cheap. They have to sell so much volume to make up for cutting their own throat daily. I personally think if everyone was required to sell the parts at retail there would not be all these vendors commiting profit suicide. Apparently some vendors think they would rather make only 1 dollar profit then lose the sale. They don't realize the work they have to do for that one dollar. But if there was no way to get the price any cheaper because you have a strong knowledgeable vendor network of your products, not just some guy with a business license.

I have been thinking alot about this subject as I'm building our product line. If I selected just a few vendors of our product that sold my product and were able to make good money from it and not have to worry about price battles with some other guy trying to sell the product out of his garage on Ebay that has no clue even what a camaro is. I would cut down on the after sale phone calls you guys get because the vendor deals with you or knows enough to handle the issue. But because he is able to make a "PROFIT" on the product he can afford to treat the customer how they want or need to be treated. But when a guy has to sell 3 brake kits to make the profit he should have made from just one kit something has to give.
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