Fikse wheels- never again - Lateral-g Forums

realcoray · #1 10-31-2011, 03:20 PM

I had a similar experience although slightly shorter timeframe. I ordered mine late May, paid 100% up front and did not check on them until after around 11 weeks and they were supposed to ship that week

Two weeks later another call and they were supposed to be shipping again. I contacted Fikse directly and Danny was responsive but told Jon at Driverz that I had contacted him and he bristled at me contacting them directly. When thousands of dollars are on the line I'm going to contact whoever I please. The communication from Driverz was less than stellar and at the time I blamed them because I wasn't aware that so many people were having similar experiences with Fikse.

Eventually after like 15-16 weeks (read: 4 months) my wheels arrived and it was only then that I saw people, yourself included reporting having similar issues that I pinned it on Fikse.

I haven't really been delayed because of it but your post does make me want to double check the finishes on my wheels, as I have not even opened every box.

JustinB · #2 10-31-2011, 04:21 PM

Guys we completely understand the frustration with the Fikse orders. We are doing everything we can to get the orders out the door. If anyone has any questions, PLEASE call us. We are doing are best to keep everyone in the loop and are on the phone everyday with Fikse getting updates. We received another two sets today for Abdul Mulla and Sandra Duran and customers will be receiving tracking info shortly.

DriverzInc · #3 10-31-2011, 04:40 PM

Today's pallet included two sets. The set for a "Sandra Duran" in Texas, which did not need tires, and they shipped today. The second set on that pallet for "Abdul Mulla", will be getting tires mounted and balanced, and packaged and shipped. That will happen in the next two days.

Also a set for "Wesley Nemitz", Nitto tires (275's and 335's) will be mounted and balanced and shipped tomorrow (we talked to you on the phone today, and thanks for being so cool.)

As you can tell, we're doing everything we can to ship these things as quickly as they are received. And as Justin said, we've been in constant contact with Fikse as to when the next pallet of wheels will be arriving from their facility in Canada.

Yes, they are running late. Yes, they know it. And they are doing everything they can to get caught up. The main question is, are they delivering... and yes they are, but obviously tardy.

Fikse also has been in contact with some of our customer's direct, to try and ease concern, so that everyone understands, they will be getting their wheels, and to apologize for their tardiness, which I believe is a good thing, to "hear it from the horses mouth".

I hope that sheds some light out there for the remaining sets that are due from the sale. We have confidence that they will eventually arrive, though obviously tardy.

**camcojb** · #4 10-31-2011, 05:05 PM

thanks Jon/Justin. Appreciate all the effort guys.

NOPANTS68 · #5 10-31-2011, 05:59 PM

Jon, while Fikse calling customers to "hear it from the horse's mouth" may be a positive- I never got that call. I instead had to babysit my order and be the pushing force just to get it even months after having paid in full. That's a joke after plopping down 4 grand. At this point the only phone call I want is to give the tracking number for my fourth wheel.

Just to be crystal clear, I have no beef with Jon's company. I created this thread after the being asked to by other Lat-G members to highlite the experience. I can only try to avoid the same ordeal when I order the new wheels for this car from another company.

DriverzInc · #6 10-31-2011, 06:35 PM

Dave, I totally understand, I just needatman he best I can, make sure my name, and my business doesn't get pulled through the mudd anymore than it already has, thanks for the clarification.

MoparCar · #7 10-31-2011, 06:54 PM

Yep,
I got the call (I'm Wes in the above thread post from Driverz) from Driverz this afternoon regarding my order shipping tomorrow. Yeah!

I'm excited to get them. I'll post some pics once I receive them.

Thanks Driverz (Jon). Sorry you guys got stuck in this. Maybe Fikse should get another CNC before their next big sale!

Wes

72Z/28 · #8 11-02-2011, 02:01 AM

Quote:

Originally Posted by DriverzInc

Today's pallet included two sets. The set for a "Sandra Duran" in Texas, which did not need tires, and they shipped today. The second set on that pallet for "Abdul Mulla", will be getting tires mounted and balanced, and packaged and shipped. That will happen in the next two days.

Also a set for "Wesley Nemitz", Nitto tires (275's and 335's) will be mounted and balanced and shipped tomorrow (we talked to you on the phone today, and thanks for being so cool.)

As you can tell, we're doing everything we can to ship these things as quickly as they are received. And as Justin said, we've been in constant contact with Fikse as to when the next pallet of wheels will be arriving from their facility in Canada.

Yes, they are running late. Yes, they know it. And they are doing everything they can to get caught up. The main question is, are they delivering... and yes they are, but obviously tardy.

Fikse also has been in contact with some of our customer's direct, to try and ease concern, so that everyone understands, they will be getting their wheels, and to apologize for their tardiness, which I believe is a good thing, to "hear it from the horses mouth".

I hope that sheds some light out there for the remaining sets that are due from the sale. We have confidence that they will eventually arrive, though obviously tardy.

Jon I am glad to hear from you that the wheels are at your shop now. Exactly as per your promise last week

I really appreciate your great customer service and
I am going to be happier once I receive my Technipolish FM5s/KDW2s.

JustinB · #9 11-02-2011, 09:25 AM

edited.

JustinB · #10 11-02-2011, 09:41 AM

Justin (GNon18s), I just pulled all your paper work and you were not charged an extra $50 to ship a tire off the wheel. We charged you the flat shipping fee we charge every customer to ship to the East Coast and we even mounted and balanced the set for free. I also see no mention in the notes to ship a tire off the wheel. If there was a mix up, I apologize. If there is something I am missing, please give me a call and I will get it straightened out.