Problem with Driverz inc-Speedtech Install

[Ricochet]

Originally Posted by raguemoe

His shop is full, but said he will follow up with me friday & try to have room next week.

IMO - If in fact this falls on them, he shouldn't "try" to have room for you! They make room and move you to the front of line. Nothing gets touched until this gets done. You have waited long enough.

[rrunner68]

Originally Posted by Ricochet

IMO - If in fact this falls on them, he shouldn't "try" to have room for you! They make room and move you to the front of line. Nothing gets touched until this gets done. You have waited long enough.

Just as some perspective, Drivers Inc isn't a full blown shop, they barely have room for two cars to be in the shop and if one is in, the other is not getting out. And if the blocking one is in pieces and on the lift, its a bit much to ask for them to put that one in roller status, put it out side in the rain, and eat two days of work while this car is getting taken care of, which it seems it already is at the earliest possible time when space allows.
Please be courteous and try not to be inflammatory.

[raguemoe]

Yes, that is correct. I have no problem waiting to get the car taken care of. If it takes a month or two (with the wheels) that is ok with me.

[ErikLS2]

Originally Posted by rrunner68

Just as some perspective, Drivers Inc isn't a full blown shop, they barely have room for two cars to be in the shop and if one is in, the other is not getting out. And if the blocking one is in pieces and on the lift, its a bit much to ask for them to put that one in roller status, put it out side in the rain, and eat two days of work while this car is getting taken care of, which it seems it already is at the earliest possible time when space allows.
Please be courteous and try not to be inflammatory.

Sorry, but wrong, not a bit too much to ask if all the OP's facts are accurate. Handling this sort of problem is what defines you as a business. Making the customer wait more isn't an option in my opinion. Eating 2 days of work (probably one at best) isn't too much to ask and loses sight of the big picture for Driverz, the fallout of not handling this correctly.

I have nothing at all against Driverz but there's a saying I hear all the time, "If we don't take care of the customer someone else will."

[DriverzInc]

First I've heard of this thread was two minutes ago when someone called me to say hey.. thanks Justin.

When we first did that car, we noticed that something was not right with the front mounts where his leaf springs mount, one side looked to be tweaked, and not right. I think that contributed to the problem Morris is having, and when we sent that car along its way, the existing wheels and tires that were on it, fit square like they originally did, so go figure right?

Talked to Morris this morning regarding his issues, and did what I believe is the right thing, which is said "Lets get it fixed!" Hope he'll re-iterate that here as well, but told him that if its off, its off, and regardless of why its off, lets do what it takes to get it done and him on the road....happily.

Wheels are easy, bolt off rim shell, bolt on new rim shell, so that part we talked about too and we're handling for the guy.

As for time. We have one lift. And a 66 chevelle, completely torn apart sitting on it, that we are installing wheels, tires, Wilwoods, and Speedtech front and rear. If I could put it on the ground, I would, but honestly, how? Everything will be under this car and done by Friday, which Morris knows, and if all works out, his car will be back in here mid next week.

Unfortunate he took it to the forums, which really does us no good, and didn't make any difference as to me stepping up to the plate, like I have always done, but again, another reason why I'm getting out of the labor business, scaling down all the DriverzInc stuff, and moving ahead in 2012 happily concentrating on NewGen. Less BS to monitor, and more time to customer service a handful of guys to better make them happy. But that's a whole other conversation.