My IRA retirement accounts are with Fidelity and they have been very easy to use. I also have a Schwab brokerage/investment checking account that I use for investing outside of retirement purposes. Both have been great to use, very easy and I haven't noticed any unusual/hidden fees. I've visited the Fidelity branch one time and felt they were useless once I left. I do everything online so the lack of an actual branch located to you shouldn't be an issue. If there is something I need I just call.
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Jose
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