Getting ripped off by thieves and vendors (Sometimes at the same time)

[bret]

I'm going to put an end to this particular problem. The problem is Perry Price at PTS.
I've had conversations with at least 4 customers who have ordered [and paid for] RideTech systems from PTS. RideTech has either not gotten an order, or is holding the PTS order waiting for their payment. I [and several of my staff] have also had several conversations with Perry on this subject and he has been told to fix it..."it" being the customers orders AND the perception that it is his suppliers fault that he can't ship parts.
I am allergic to exposing business issues like this but I have to put the considerations of our end customers [and future customers] ahead of the concerns of a single dealer.
There is NO doubt that many manufacturers [including RideTech] continually struggle to keep up with growing orders [especially right now]. This situation has been uneccessarily magnified by a dealer who is holding orders for whatever reason.

If you have a RideTech order pending with PTS, please let us know your situation directly. Danny Coultas at RideTech is handling this issue directly. His direct number is 812.481.4712. His direct email is [email protected]. I cannot do much about retreiving funds from PTS, but we WILL work with you as best we can to get you your parts. We are currently shipping well on everything but compressors. [compressors seem to be a worldwide issue right now].

To be clear...PTS is no longer a RideTech dealer, effective immediately. There are plenty of good RideTech dealers out there that will offer you good tech advice AND place your order promptly. If you simply cannot find one you are happy with, call us directly and we will process your order.

My personal apologies for allowing this to happen. I will try to show more sack in the future to prevent these situations.