Quote:
Originally Posted by bret
I spent a a fair bit of time over the last couple of days composing a reply, then spent 2 seconds deleting it. The support from the customers above and the thousands of additional ones we have serviced over the last 16 years tells a more credible story than I ever could anyway. A quick internet search will uncover a healthy amount of happy customers. [and likely a few of the others] Always remember that an unhappy human will make exponentially more noise than a happy human.
What this thread does for me is tells me we need to do a better job of product education. The reality is useless unless the perception matches.
PhillyspeedNYC...thanks for exposing this opportunity to continue our quest for better components and service. Whether real or perceived, problems are an everyday reality of any product, service or business. The method of resolution is what people truly remember!
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Mechanical things have issues,,, that's life but Bret's response here and the ongoing leadership is what draws me to the product and company....
Classy people, great product and always striving to improve,, it sets the pace at Ride Tech every day!!!!!