So this business owes me money....

[GregWeld]

Typically I always judged WILLINGNESS over ABILITY. Some of my largest customers were the slowest pay - they knew they could get away with it.... but I'd bend over backwards to work with someone that DID WHAT THEY SAID THEY'D DO.... i.e., if we worked out a payment arrangement and they stuck to their side of the agreement. That's the WILLINGNESS.

I think you have to assess whether this customer has ANY willingness to get caught up. Then take it from there.

[Fluid Power]

Originally Posted by GregWeld

Typically I always judged WILLINGNESS over ABILITY. Some of my largest customers were the slowest pay - they knew they could get away with it.... but I'd bend over backwards to work with someone that DID WHAT THEY SAID THEY'D DO.... i.e., if we worked out a payment arrangement and they stuck to their side of the agreement. That's the WILLINGNESS.

I think you have to assess whether this customer has ANY willingness to get caught up. Then take it from there.

I understand that Greg, but it is not like the guy is not buying from us currently. I have trouble separating the current business with the fact the guy owes me 60k! The personal side says screw him and sue his butt into the stone age just to make his life miserable. The business side says the same thing that bdahlg68 says. Ignore the 60 and he is a good customer. We are making about 15-18% more than my 'good' customers pay. I guess my initial thought is to raise prices more and make the money back over the long haul. I have a meeting today at his office, I will report back later today!

[Beegs]

Originally Posted by Fluid Power

I understand that Greg, but it is not like the guy is not buying from us currently. I have trouble separating the current business with the fact the guy owes me 60k! The personal side says screw him and sue his butt into the stone age just to make his life miserable. The business side says the same thing that bdahlg68 says. Ignore the 60 and he is a good customer. We are making about 15-18% more than my 'good' customers pay. I guess my initial thought is to raise prices more and make the money back over the long haul. I have a meeting today at his office, I will report back later today!

Any threats towards him via lwasuits, liens etc...will only make him bolt. Increase margins even more, make the money up EVERYWHERE you can with him, that along with a friendly reminder of the 60K and you will most likely keep his business when the economy upticks.