Quote:
Originally Posted by John510
This is so true! I have experienced this with my shop. Each car that is there forever has a story.
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You and Greg both explain a big part of the problem, and I know exactly what shop you are talking about.
When I walk in some of these shops I can't believe how disorganized and messy they are, with projects sitting covered in dust, parts and tools strewn all over the place. It is unreal.
A lot of these shops have true talent working in them and if they just cleaned up there act a bit, I am sure they would have so much work they would have to turn some away.
It really isn't rocket science, a shop is a regular business and needs to be handled like one. Customers want fair and honest service, and to be kept in the loop on what is going on and what their money is going towards.
I can't tell you how many times I have had to ask shops for an invoice on where we stand, or just trying to get an honest timeline for project completion, etc. It is crazy. We wonder why our country is hurting right now, everyone is too lazy to do some of the hard work it requires to be successful.