Way too many bolts with Ridetech Kit

[bret]

Originally Posted by paulk68

instructions are terrible at best and the tech support is very hit or miss. did any one else have the powder coating chip on their lower a-arms during install?

I have to say that this is a very unusual comment. Most of the time we get excellent comments about our tech support...it is certainly something that we work quite hard to achieve.

I want to give you some direct contact info for any future issues that may arise.

Rodney Mason - [email protected] - Rodney is our head tech guy and has had a personal hand in developing most of our product line. He is the guy I go to for answers.

Darren Schilling - [email protected] - Darren is our National Sales Manager and a 14 year veteran here. There is little that he can't answer or have the authority to resolve.

Bret Voelkel - [email protected] - I own the place. I can fix it.

ALL of our guys are well versed on our product line, and are experienced hotrodders. But if you cannot get satisfactory answers to a question via the front door [unlikely] I absolutely guarantee that one of the contacts above can fix the problem.

To your specific problem with the powdercoating...it is tough to forsee how a component may be handled during installation, but if you believe that the coating was defective I will certainly send you a new set of arms. I want our product to look good under your car so you will be proud to show them off to future customers! That is why we powdercoat all of our fabricated components while other companies do not [or make it an extra cost option]. Feel free to email me or Darren directly about a return number.

[paulk68]

Originally Posted by bret

I have to say that this is a very unusual comment. Most of the time we get excellent comments about our tech support...it is certainly something that we work quite hard to achieve.

I want to give you some direct contact info for any future issues that may arise.

Rodney Mason - [email protected] - Rodney is our head tech guy and has had a personal hand in developing most of our product line. He is the guy I go to for answers.

Darren Schilling - [email protected] - Darren is our National Sales Manager and a 14 year veteran here. There is little that he can't answer or have the authority to resolve.

Bret Voelkel - [email protected] - I own the place. I can fix it.

ALL of our guys are well versed on our product line, and are experienced hotrodders. But if you cannot get satisfactory answers to a question via the front door [unlikely] I absolutely guarantee that one of the contacts above can fix the problem.

To your specific problem with the powdercoating...it is tough to forsee how a component may be handled during installation, but if you believe that the coating was defective I will certainly send you a new set of arms. I want our product to look good under your car so you will be proud to show them off to future customers! That is why we powdercoat all of our fabricated components while other companies do not [or make it an extra cost option]. Feel free to email me or Darren directly about a return number.

Thank you very much Bret, you have always been very quick to help on these forums and it is much appreciated. I will also say that Josh has also been a huge help answerign questions. Some of my phone calls have not gone so good but usually I will just call back or look to these forums for help.

I installed all these parts with the front subframe off the car and took extreme care when doing it the part this is the section that chipped for me very.
easy.




over all setup

[cpd004]

Originally Posted by paulk68

Some of my phone calls have not gone so good but usually I will just call back or look to these forums for help.

I'll agree here. I've even posted on their own forums and am still waiting to hear their suggestion on a resolution.

I too have had to sand the bushings, but consider that minor.

I thought the instructions we're ok though, other than the picture showing alignment of the Musclebar end link. The picture is very dark and seems to have been copied many times. For me, everything went smoothly and installed as I thought it should, but there are a few things I'm waiting on to resolve ride height and ride quality.

IMO, their products are extremely high quality.

http://www.ridetech.com/forum/showthread.php?t=6033

[rodney@ridetech]

Originally Posted by cpd004

I'll agree here. I've even posted on their own forums and am still waiting to hear their suggestion on a resolution.

I too have had to sand the bushings, but consider that minor.

I thought the instructions we're ok though, other than the picture showing alignment of the Musclebar end link. The picture is very dark and seems to have been copied many times. For me, everything went smoothly and installed as I thought it should, but there are a few things I'm waiting on to resolve ride height and ride quality.

IMO, their products are extremely high quality.

http://www.ridetech.com/forum/showthread.php?t=6033

Check your post in our forum, I have some questions for you on there.

[Spiffav8]

Originally Posted by bret

I have to say that this is a very unusual comment. Most of the time we get excellent comments about our tech support...it is certainly something that we work quite hard to achieve.

I want to give you some direct contact info for any future issues that may arise.

Rodney Mason - [email protected] - Rodney is our head tech guy and has had a personal hand in developing most of our product line. He is the guy I go to for answers.

Darren Schilling - [email protected] - Darren is our National Sales Manager and a 14 year veteran here. There is little that he can't answer or have the authority to resolve.

Bret Voelkel - [email protected] - I own the place. I can fix it.

ALL of our guys are well versed on our product line, and are experienced hotrodders. But if you cannot get satisfactory answers to a question via the front door [unlikely] I absolutely guarantee that one of the contacts above can fix the problem.

To your specific problem with the powdercoating...it is tough to forsee how a component may be handled during installation, but if you believe that the coating was defective I will certainly send you a new set of arms. I want our product to look good under your car so you will be proud to show them off to future customers! That is why we powdercoat all of our fabricated components while other companies do not [or make it an extra cost option]. Feel free to email me or Darren directly about a return number.

I like your style. Thanks Bret.

[RLJ676]

The one call I had to make to the tech line was resolved quick and easy, just sucked having to wait till Monday as my Dad was in town working on the car for the weekend and wanted to see it completed haha.

Bret one suggestion I'd make is for the lower arms packing 2 different bushings, a "narrow" and a "wide" inner version. This would allow people who's tabs have come together significantly the option to run the narrower inner bushing to cut out hours of struggle in installing.

[conester2013]

I also have the Ridetech level 2 installed in my 69 Camaro. I will agree that the lower control arms are tough to install! I ended up using a little oil on the frame to help slide them in....finally got them in after I almost lifted the car off the jack stands with me under it!! A little scary there! Ridetech really can't do much about the difference in the frames so I don't fault them on that.

I will agree though that their directions could be WAY better! If I wasn't as handy as I am, I might have had a lot of issues installing this suspension. I think they can do a LOT better job with the instructions to make it a little easier for the average joe.

Another issue I had, that I'm not sure others had, was when I went to install the front coil overs on the lower strong arm, the aluminum spacers they give you that go on each side of the coil over were too big to fit in between the strong arm center bars and I had to sand one spacer down until I could get it to fit. I took the other side to a machine shop and had them shave a couple thou off so they went in easier. Not sure why that was an issue, but I was a little disappointed I had to even do that.

As far as my powder coating, it has held up very well.....except for the time I got my tires balanced and the dumb @ss at the tire place put the jack UNDER the strong arm instead of the center of the sub frame.....that chipped my powder coating on both sides!! I was pissed!!

All that being said, I am VERY happy with the Ridetech suspension! This is my second year with it on my car and I hunt for curves all the time so I can enjoy how tight the car is and how well it rides!

I put mirrors in front and back of my car at every show so I can show off the suspension! Bret, any chance I can get some Ridetech stickers/decals that I could put on my lower strong arm to show that they are Ridetech's? They come on the uppers, but you can't see that. I'd love to spread the word for you guys at the shows!!

Brian

[Erik Beckett]

Brian, did you have any clearance issues between the outer tie rid and your rim or tire? I just got mine installed and having contact between the too. Josh is suppose to call me back but I have not heard from him yet. My kit did not i clude a spanner wrench either. So its just sitting there u til I can adjust the springs.

Thanks, Erik

[paulk68]

Originally Posted by conester2013

Another issue I had, that I'm not sure others had, was when I went to install the front coil overs on the lower strong arm, the aluminum spacers they give you that go on each side of the coil over were too big to fit in between the strong arm center bars and I had to sand one spacer down until I could get it to fit. I took the other side to a machine shop and had them shave a couple thou off so they went in easier. Not sure why that was an issue, but I was a little disappointed I had to even do that.

I had to sand some of my spacers as well to get them to fit.

[rodney@ridetech]

Originally Posted by conester2013

I also have the Ridetech level 2 installed in my 69 Camaro. I will agree that the lower control arms are tough to install! I ended up using a little oil on the frame to help slide them in....finally got them in after I almost lifted the car off the jack stands with me under it!! A little scary there! Ridetech really can't do much about the difference in the frames so I don't fault them on that.

Was it tighter on the inside or outside? Was it the same on both sides? With the way the 1st Gen arm goes up into the frame, there is not a lot of wiggle room. We shoot for the center of the opening to minimize fitment issues, but the tolerances back then make it tough.

I will agree though that their directions could be WAY better! If I wasn't as handy as I am, I might have had a lot of issues installing this suspension. I think they can do a LOT better job with the instructions to make it a little easier for the average joe.

We are constantly trying to make them better. What additional information would you like to see in them? Sometimes it is hard for us to relay the information to the customer due to the fact that we know how it gets installed. I now take care of our instructions and would love to hear some input from our customers to make them better. You will not offend me, I want to make them better.

Another issue I had, that I'm not sure others had, was when I went to install the front coil overs on the lower strong arm, the aluminum spacers they give you that go on each side of the coil over were too big to fit in between the strong arm center bars and I had to sand one spacer down until I could get it to fit. I took the other side to a machine shop and had them shave a couple thou off so they went in easier. Not sure why that was an issue, but I was a little disappointed I had to even do that.

I noticed your arms are a couple of years old, we were running them right at the spacer width then. We changed that to 1/16" wider to help prevent having to modify the spacers, but yours would have been before the change

All that being said, I am VERY happy with the Ridetech suspension! This is my second year with it on my car and I hunt for curves all the time so I can enjoy how tight the car is and how well it rides!

It does make them a joy to drive. We just bought another 2nd Gen, WOW it is scary with the stock suspension.

I put mirrors in front and back of my car at every show so I can show off the suspension! Bret, any chance I can get some Ridetech stickers/decals that I could put on my lower strong arm to show that they are Ridetech's? They come on the uppers, but you can't see that. I'd love to spread the word for you guys at the shows!!

Brian

PM me your name and address and I will get some heading your way.