WELD/SUTTON DIRT MISSILE build

[Stuart Adams]

What blows my mind is Sutton thought the car was ready for racing. For him to think the situation was worthy of that sais a ton.

What decisions people make tells way more than that one decision.

[GregWeld]

Originally Posted by Stuart Adams

What blows my mind is Sutton thought the car was ready for racing. For him to think the situation was worthy of that sais a ton.

What decisions people make tells way more than that one decision.

Again --- I remind people -- this isn't about the CRAPwrap/body... that was just an easy bullet to put in the chamber.... There's so much more that's wrong.... and so many more people involved and on other sites as well....

My issues - with this car - were the tip of the iceberg.

We'll all get over it and move on. Buy from real suppliers - there's a ton of great ones.

[CJD Automotive]

I have thought long and hard about how to respond to Greg’s situation, or even if I should. We have many RSRT parts in common, as with many others on this forum, and have all been dealing with Ron Sutton. I’ll start there.

I met him through the forum, like most, when he first started posting. He posted up some great stuff, technical advice, and theory, that eventually became sticky forums. He was very willing to offer advice and suggestions to help improve my car and others, at the time, free of charge. This Ron I really liked, said he was just giving back.

Told me around summer of 2015 he was developing front and rear suspension clips, JRI shock package, as well as a brake system from Stoptech. Sounded really good, based on everything he had told me, and all his testing he advertises on the his website, must be a killer, proven setup. I ordered and paid for everything in Fall of 2015, with delivery to be right after the new year in 2016.

This is when I started noticing the change in Ron, it was the start of him being very difficult to reach or long delays on responses (the birth of RSRT). The most irritating thing was to have a question or need an answer and be told he’s too busy and will get back with you in a few days or week, but see him answer forum questions during this time or post on FB! I’m a PAID customer, and that should take some precedent. We had a discussion where I told him that, and he explained he just had too much going on. I understand that, but if you try to be great at everything to everybody, you’ll not be very good at any of it to anybody. Scale back to what you can handle and be great at.

So without getting into the the nitty gritty details, the rear frame rails were delivered summer of 2016, and the clip, late Fall of 2016. Almost a year from the time ordered. Still no brakes, those would be mid-2017.
There were issues with the blueprints that caused lots of work to be performed and then redone to correct. This eats up valuable time, and this is what is most irritating about the delays in response. Greg touched on this a bit, and he “gets it”. I am just a regular guy with a job. I have to plan and block time to work on my car. I don’t get to block a lot of consecutive days, but on the few occasions I have, I’ve run into blueprint issues that took days to resolve because Ron was too busy to respond. This kills my allotted time and is demoralizing to me as I build this. It just kills my motivation when i have to remove or move something that was incorrect in a print.
I’ve had issues with delayed parts, wrong parts, wrong prints, and wrong dimensions supplied to my wheel maker, but suffered through with the impression I am building a bad ass suspension car. I still believe that, because if I don’t, then all this was for nothing, and that I’m not willing to accept given the time and money I have invested in this.

We all wanted to post our issues, but none of us were done with our cars. We would need setup advice and dimensions; to post would mean a clean death as we are nobody’s and Ron was the forum “superstar”. This could have only been done by someone with clout, that’s you Greg.

Now that it is done I have mixed feelings. Where do we go from here? I hope Ron continues to support and help his customers utilizing his suspension systems (me included). I hope that all of us with builds become a priority customer. I hope he realizes what I stated earlier, "Scale back to what you can handle and be great at”. I personally have just been very frustrated and disappointed with the parts and service I paid for. That cannot be undone from this point back, but can be a different and positive experience from this point forward. Only he can make that happen and I believe it will be the defining moment for Ron Sutton, RSRT, his customers, and the future of all involved.

[Flash68]

Originally Posted by Vegas69

A simple vendor rating system would likely go a long ways in defeating the above. Look at every major website that sells anything, they keep their vendors and products accountable. They do it for the integrity of their business and that means looking out for your members FIRST. In the long term, it rewards the good guys that are doing it right.

Originally Posted by DOOM

I agree 100% with Todd here. It may be time to change it up.

Guys, there is a member/vendor feedback section already.

https://lateral-g.net/forums/forumdisplay.php?f=71

You can have the biggest baddest most awesome feedback function in all the land... it means nothing if users are unwilling to use it and make entries.

[Vegas69]

Originally Posted by Flash68

Guys, there is a member/vendor feedback section already.

https://lateral-g.net/forums/forumdisplay.php?f=71

You can have the biggest baddest most awesome feedback function in all the land... it means nothing if users are unwilling to use it and make entries.

Go back and read my #1 point. That's calling out a vendor publically and that's the major problem I see.

A simple 5 star rating system that can be anonymous. Vendors are welcome to solicit positive feedback and folks with bad experiences can provide feedback. There could be a verification to make sure they utilized the services.

Rodger, I get your point, but the cream rises to the top no matter what. The best can't please everybody, but they please more than their competition.

Paid advertisers have caused major harm around here twice, something needs to change.

[camcojb]

Originally Posted by Vegas69

Go back and read my #1 point. That's calling out a vendor publically and that's the major problem I see.

A simple 5 star rating system that can be anonymous. Vendors are welcome to solicit positive feedback and folks with bad experiences can provide feedback. There could be a verification to make sure they utilized the services.

Rodger, I get your point, but the cream rises to the top no matter what. The best can't please everybody, but they please more than their competition.

Paid advertisers have caused major harm around here twice, something needs to change.

I don't like it. Anonymous means it's not controlled; vendors can stuff the box with false feedbacks, and vice-versa. A lot of places use the five star system, but there's no way to know if it's real or not. We have feedback available and if you're not willing to put your name on it then I guess it wasn't that important.

[Flash68]

Originally Posted by camcojb

I don't like it. Anonymous means it's not controlled; vendors can stuff the box with false feedbacks, and vice-versa. A lot of places use the five star system, but there's no way to know if it's real or not. We have feedback available and if you're not willing to put your name on it then I guess it wasn't that important.

Took the words right out of my mouth Jody.

[Vegas69]

Originally Posted by camcojb

I don't like it. Anonymous means it's not controlled; vendors can stuff the box with false feedbacks, and vice-versa. A lot of places use the five star system, but there's no way to know if it's real or not. We have feedback available and if you're not willing to put your name on it then I guess it wasn't that important.

Anonymous to the public, not the moderators. There has to be accountability.

[GregWeld]

Cathartic isn't it Craig....... a weight lifted - a dark secret you hope doesn't get out because it will have repercussions. "It must only be me".


34 years of AA..... best thing in my life wasn't to stop drinking. It was to be HONEST. Make amends to those you've hurt. Forget it and look forward to what you can do about "it". My amends is to try to lift up - to reach down and lend a hand just like so many people did in my life. Sometimes we just have to be honest and know we're not always going to 100% successful. It's a percentage game - reach out to enough people - a percentage will be rewarding..... some won't get it.... some you'll be honest about and acknowledge you knew they were a waste of time when you started.... You did what you should and that's all you can ever do. THEY WIN if you let it beat you down. YOU WIN when you pick up a tool and do something with it and make the dream move forward.

XOXO to all

[Tinker]

Originally Posted by GregWeld

Cathartic isn't it Craig....... a weight lifted - a dark secret you hope doesn't get out because it will have repercussions. "It must only be me".


34 years of AA..... best thing in my life wasn't to stop drinking. It was to be HONEST. Make amends to those you've hurt. Forget it and look forward to what you can do about "it". My amends is to try to lift up - to reach down and lend a hand just like so many people did in my life. Sometimes we just have to be honest and know we're not always going to 100% successful. It's a percentage game - reach out to enough people - a percentage will be rewarding..... some won't get it.... some you'll be honest about and acknowledge you knew they were a waste of time when you started.... You did what you should and that's all you can ever do. THEY WIN if you let it beat you down. YOU WIN when you pick up a tool and do something with it and make the dream move forward.

XOXO to all

I really debated today about starting a feedback thread on this, but this ship has sailed. I have worked with Ron since early 2016, been to 3 of his seminars and looked him straight in the eye when he told me " I was hoping to get at your calculations before the seminar, but.." I too had noticed a change. Early on it was great, response usually the same night. One on one conversation. I wondered how he could do this for everyone. There was a couple minor issues with parts that I never even brought up to him. I figured this is race stuff, get me started, and I'll take it from there. So now I sit here 8 months after ordering springs and shocks, no springs. ..waiting for calculations to determine correct rate. Luckily I have the shocks already, but that comes from Ridetech, who have been right on all the time. Maybe he will still come through, maybe I'm s.o.l. on the springs, time will tell. On the positive side, I enjoyed visiting with him, he is smart, when staying within his confines. I was able to twice tour the Ridetech facilities and have a nice conversation with Brett Voelkel, who is the most unassuming down to earth guy, ( that's a good thing)
I was able to meet David and Mary Pozzi, James Shipka, and others too many to mention. These were the good times that kept you coming back. Smoke show, or an honest overeager business plan? I don't know that is what made this one sting a lot. I think this is mutual to many. We will move on and finish our projects, just lean on the good people there are many here.