What's Up With Fikse? - Page 2 - Lateral-g Forums

lil427z · #11 10-13-2009, 07:27 PM

it took about 12 weeks to get mine.
rick k

**Flash68** · #12 10-13-2009, 07:32 PM

Unfortunately 8 weeks is not even insanely long....

It's the mismanagement of communication and poor handling of setting expectations and following up that sucks.

ItDoRun · #13 10-13-2009, 07:44 PM

Yep. We're gonna hang in there and let it run it's course for a little while longer. While I would have loved to have them under the car with my rear suspension in by now, I completely understand the that things take longer than originally quoted sometimes. It's just a communication issue right now between Fikse and their dealers.

I even called DSE today to see if they're having the same problem. They've been out of contact with Fikse for 2-3 weeks now. Same story. No return calls, emails, or even faxes.

**Stuart Adams** · #14 10-13-2009, 08:36 PM

Quote:

Originally Posted by ItDoRun

Yep. We're gonna hang in there and let it run it's course for a little while longer. While I would have loved to have them under the car with my rear suspension in by now, I completely understand the that things take longer than originally quoted sometimes. It's just a communication issue right now between Fikse and their dealers.

I even called DSE today to see if they're having the same problem. They've been out of contact with Fikse for 2-3 weeks now. Same story. No return calls, emails, or even faxes.

I hope they are ok, I love their stuff. It doesn't sound good. Even if all is well, poor communication and service is a death sentence.

**GregWeld** · #15 10-13-2009, 09:00 PM

Maybe I'll swing down there tomorrow and do a "look see"... I'll report my findings here tomorrow.

ItDoRun · #16 10-14-2009, 05:19 AM

Quote:

Originally Posted by Stuart Adams

I hope they are ok, I love their stuff. It doesn't sound good. Even if all is well, poor communication and service is a death sentence.

What bothers me the most is if I get the wheels and there's problem with them. With the lack of communication from them right now, that could be a disaster.

ItDoRun · #17 10-14-2009, 05:20 AM

Quote:

Originally Posted by GregWeld

Maybe I'll swing down there tomorrow and do a "look see"... I'll report my findings here tomorrow.

Awesome.

chr2002ca · #18 10-14-2009, 07:08 AM

I completely understand your frustration. It took 13 weeks for me to get my wheels, and it wasn't the delay that bothered me, it was the lack of returned calls. I understand that things can happen with suppliers and employees, etc, etc, that can cause delays, but there is just no good excuse for not taking 2 minutes to return a phone call and provide an update, no matter what the update actually is. A lot of the people that own and work for these vendors are friendly and great people and the type of people we'd all love to hang out with and be friends with, but it's just a simple business mistake not to keep your customers updated, especially when you've gone past your original estimated shipping date by several weeks. Maybe they don't call and give you an update because they have bad news or no news and simply don't want to relay that information, so they feel it's not a good idea or not necessary to call. However, any sort of call is the whole point.

Fikse makes great wheels so I hope things are going okay for them and I hope everything works out for you in the end.

**Ummgawa** · #19 10-14-2009, 07:12 AM

Wow. Look how quickly things can go south when there is a lack of communication. Hello, FIKSE!! Can you hear us?

My Fikse's too almost 10 weeks to get delivered and thats when things were good.

ironworks · #20 10-14-2009, 07:26 AM

I have been a Fikse Dealer for a few years now. I have not sold a set in over a year. Anthony Rose PM'ed me last week to ask the same question, I'm not sure if these cases are the same. I pretty much stopped selling Fikse wheels due to the fact of being lied to and being under cut by the them as a dealer. I know of 3 instances in trying to push their wheels where I was drastically under cut by Fikse, not another dealer, the manufacturer. They told me I was wrong. They also would not drop ship, so the wheels had to be shipped to me and then again to the customer. That is waste of money, charge me a dang drop ship fee. Then I talked to a Kyle at DSE and he said that Fikse would drop ship for him. Will then told me again nobody gets anything dropped shipped , but I order 3 sets he would drop ship them. These issues were only discussed after weeks of me trying to get a hold of some one and time after time I would leave a message that never got returned. And I'm a dealer.

When you get to the point you under cut your dealers, to make a sale, things must be tight. I hope they are not gone, they have an awesome product. I just won't sell it anymore, there are too many nice wheels out there to have to deal with this drama.