vendor feedback policy

[fleetus macmullitz]

Originally Posted by camcojb

We used to have a no vendor bashing policy here. Sort of an "unwritten rule". Many automotive sites have the same. We are now instituting the written version.

Any vendor bashing threads will be locked. If you have a problem with a vendor from this site (the list of vendors is on the left side of the page) please pm me directly. We want to help and protect our members, and will do whatever possible to accomplish that. We have had a lot of success in the past with this.

Unfortunately the majority of vendor bashing posts only tell part of the story. It's the old adage "there's three sides to every story". One guys side, the vendors side, and the truth is often somewhere in the middle. So to keep the site professional it's just easier to not allow the bashing.

Thanks for your understanding.

So Jody, as of right now, what CAN be said about vendors in threads... besides positive things?

The only guideline I see is no vendor bashing threads.

Thanks.

[camcojb]

Originally Posted by compos mentis

So Jody, as of right now, what CAN be said about vendors in threads... besides positive things?

The only guideline I see is no vendor bashing threads.

Thanks.

sites like Camaros.net and Chevelles.com have had no vendor bashing rules forever, and seem to still draw crowds. I wish I could say exactly where we'll draw the line, but that can change depending on the thread, the poster, etc. I'll know it when I see it I guess.............

The thread asking for help on how to get his money back from a vendor is fine. Asking for advice, didn't name the vendor, there is nothing wrong with that. Threads asking if anyone knows how to get hold of ABC vendor is fine. A thread asking for feedback on a vendor is fine, as long as it doesn't get personal and turn into bashing. For example, you could say I had a bad experience with them and would not recommend them. That is not bashing. But to go off cussing, calling them a piece of crap, etc. is.

Pretty much any thread that calls out a vendor by name is going to go south. Most all of you have seen this happen over and over. We want to protect our members. I think Scott has been great at removing vendors that he felt didn't take care of our members. It's never been about the money here, though we've been accused of that in the past.

We're still looking at options, but for now the threads have increased beyond our comfort zone so for now we're just not going to allow them on the forum.

[coolwelder62]

Sometime the customer can be tough to deal with Too.Some customer's will just keep bitchin until you want to give UP.

[Ketzer]

Originally Posted by coolwelder62

Sometime the customer can be tough to deal with Too.Some customer's will just keep bitchin until you want to give UP.

Yup! There's a boatload more ungrateful, disrespectful, a-hole customers than there are bad vendors. Some customers are not going to be happy regardless of what you do.

Jeff-

[daveybtv]

Maybe it could be set up like Ebay, each vendor can be rated on customer service, delivery time, and quality of the product. A short comment limited to 100 characters can be left to described the transaction, then other member can review each vendor and choose whom they would like to do business with based on other members reviews.

[Beegs]

Originally Posted by camcojb

We're still looking at options, but for now the threads have increased beyond our comfort zone so for now we're just not going to allow them on the forum.

Bingo!

[nacnac]

My thread about Air Ride's customer service was closed because the administrator needs to verify my story? I said I'm unhappy, that makes it true. My thread was about MY situation. Protecting vendors isn't going to make any of them more accountable for their business practices, good or bad. Censoring any of this is wrong. We can read anyones rants or raves and make up our mind about what we believe.

[camcojb]

Originally Posted by nacnac

My thread about Air Ride's customer service was closed because the administrator needs to verify my story? I said I'm unhappy, that makes it true. My thread was about MY situation. Protecting vendors isn't going to make any of them more accountable for their business practices, good or bad. Censoring any of this is wrong. We can read anyones rants or raves and make up our mind about what we believe.

If I was censoring it I would have removed the thread. The info is still there for all to read, just wanted to stop posts until I could get hold of the company and see if I could get this fixed for you. That is the main goal isn't it? It was not about verifying your story.

I re-opened the thread for now.

[Stuart Adams]

Originally Posted by nacnac

My thread about Air Ride's customer service was closed because the administrator needs to verify my story? I said I'm unhappy, that makes it true. My thread was about MY situation. Protecting vendors isn't going to make any of them more accountable for their business practices, good or bad. Censoring any of this is wrong. We can read anyones rants or raves and make up our mind about what we believe.

Jody and Scott are always trying to what is best for all involved. They are not protecting or hiding someone for their own interests, its for all combined.

I think your attitude towards them sucks. The vendor has more at stake to loose so we definatly want to have their side discussed also. If the customer is totally wrong then they just move on with their life, no biggie. But if the Vendor was bashed with lies then they still take a hit even though they are innocent, which affects their income and taking care of their employees and families.

BUYERS BEWARE is the best policy, do your homework and take action responsibly. It does not take long to find out which businesses are above the board around here.

As for dealers, if multiple people have a problem with you , its probably you.

Scott and Jody keep up the good work.