vendor not delivering parts

[Van B]

Originally Posted by JKnight

This is very true. I placed an order online for a left side shock plate because I was going from non-staggered to staggered. I got a call from a sales rep the next day verifying that I meant to only order one shock plate. I confirmed that I did, but was really impressed by the fact that someone was looking over the orders, thinking about them critically, then taking the initiative to make a confirmation call. That kind of service (not to mention quality of parts) makes their prices seem downright justified.

Same thing when I placed an online order for one balljoint. I had maybe 200 miles on the car when I noticed that one of the boots had separated. They called to make sure I only wanted one. DSE is first class!

[John510]

I feel your pain dude. Im on week 29 waiting for Asanti to cut me some wheels.

Please tell us which vendor though and help some of us out before we order

[moparnut]

Originally Posted by John510

I feel your pain dude. Im on week 29 waiting for Asanti to cut me some wheels.

Please tell us which vendor though and help some of us out before we order

I don't think he can as the other thread like this got locked. I think vendors & manufacturers don't care how hard we peons work for our money! I waited on brakes for 6 months, and when I got them they were WRONG! I finally had to seal with the manufacturer (Wilwood) who took great care of me. Buying and getting parts has been harder than building the car itself! I think with the success of Pro Touring car builds, vendors wanna take the money and run!

[killer67]

Originally Posted by dhutton

X2. Mike is a great guy to deal with.

Don

X 3

[Steve1968LS2]

Originally Posted by strtlegal

Is it just me or is it kind of unffair when someone can post great things about a vendor but when an issue comes up it's looked down upon?

I think feedback is feedback.

I think it's because it's very easy to damage a business unfairly with a post.. For instance I could post you're a great guy and that our business went smoothly.. Of I could say I sent you money for a tire and I never got it.

Both are lies but the negative one is far more destructive than the positive one. Did that make any sense? lol

So when a site is used to lodge a complaint it can be said that the function of posting the complaint is an attempt to use the site to force the company to bend to the posters demands (whether fair or not). That drags the site into the business between the two parties. Some sites are more "ok" with that than others.

I'm in a unique position of being a mod on both here and pt.com .. Both sites take these things pretty seriously and both have LONG threads in the mod section discussing them.

Personally, I'm believe that if the facts are laid out in an non-emotional way then the thread should stay open. BUT, if it starts to become a "dog pile" then what's the point in that. One reason the PT thread was close was because the OP didn't seem to want to disclose the vendor. Without knowing that all the posts were speculation. And to honest, if you don't know the vendor involved then what good is the thread?

It's a very hard area to be "fair" in.. but if a company is messing with its customers then people have a right to know.

Ok, lets all go have some cake now.. :yum:

[Steve1968LS2]

Originally Posted by ibdmann

This vendor has been more than fair. In hindsight perhaps I should have made more of an effort to contact him again. I've dealt with several of the vendors here and all have been great to deal with. This is still the vendor that will get most of my business. Did not have a chance to look at or respond to the post again because of work until now.

See.. this is why these threads can sometimes be problematic.. A big dog pile and then the OP TALKS with the vendor and it all gets worked out.

I would be that 90% of the time it all comes down to communication. Sure there are bad companies out there but most want to stay in business and that means at least trying to have happy customers. Especially in this close knit hobby.

And to the OP.. glad you got your parts and sorry it took so long.

[novanutcase]

Originally Posted by Steve1968LS2

I think it's because it's very easy to damage a business unfairly with a post.. For instance I could post you're a great guy and that our business went smoothly.. Of I could say I sent you money for a tire and I never got it.

Both are lies but the negative one is far more destructive than the positive one. Did that make any sense? lol

So when a site is used to lodge a complaint it can be said that the function of posting the complaint is an attempt to use the site to force the company to bend to the posters demands (whether fair or not). That drags the site into the business between the two parties. Some sites are more "ok" with that than others.

I'm in a unique position of being a mod on both here and pt.com .. Both sites take these things pretty seriously and both have LONG threads in the mod section discussing them.

Personally, I'm believe that if the facts are laid out in an non-emotional way then the thread should stay open. BUT, if it starts to become a "dog pile" then what's the point in that. One reason the PT thread was close was because the OP didn't seem to want to disclose the vendor. Without knowing that all the posts were speculation. And to honest, if you don't know the vendor involved then what good is the thread?

It's a very hard area to be "fair" in.. but if a company is messing with its customers then people have a right to know.

Ok, lets all go have some cake now.. :yum:

I agree with you that it is a very sticky subject for any site to have members posting negative info on any one vendor and that it is very subjective in terms of the facts but....from the time I've been on these boards it seems like when a post like that does get put up the issue seems to get taken care of in a fairly quick timeframe. Maybe that's why many use the board as a place to try and get some sort of dialog moving between vendor and customer as they've experienced the same thing that I have.

In Ibdmann's case it was apparent that he could have done more follow up before posting but at the very least the issue, as a whole, got taken care of and he posted his shortcomings in dealing with the issue.

I think that as long as us members remember that along with the negative posts they also have a responsibility to post the good things that come out of any transaction starting these kinds of threads will be productive until there is a better system to handle these types of disputes.

JMO

John

[Blake Foster]

Originally Posted by moparnut

I don't think he can as the other thread like this got locked. I think vendors & manufacturers don't care how hard we peons work for our money! I waited on brakes for 6 months, and when I got them they were WRONG! I finally had to seal with the manufacturer (Wilwood) who took great care of me. Buying and getting parts has been harder than building the car itself! I think with the success of Pro Touring car builds, vendors wanna take the money and run!

I think You are 100% off Base.. for MOST Vendors and Manufacturers.. MOST

If the guy sitting in the puffy chair doesn't care then no one at that company will care..... with this invention we all call the internet i think you can see how Important it is to CARE!!! Every order is Important.

I can speak to both sides of this discussion and I can tell you being the customer is WAYYY easire than being the supplier/manufacturer. you are trying to handle the build of one car with one engine one set of brakes etc.
now try doing 20 or more at the same time????
now i am not bitching just trying to shed a little light thats all

We order parts all day long, these are parts we use everyday. We try to have them JIT "just in time" well guess what, that doesn't always work, if our vendor gets a big contract or their vendor is out of stock on something guess what happens. there can be 5-10 guys in line that all have to do their part 100% perfectly for you to get your wheels in 6 weeks??
the raw aluminum, the foundry, the forger, the shipping companies, the machinist, the powdwecoater, the hoop manufacturer, the nut and bolt guy. the chromer, the box supplier, the guy who bolts the wheels together, the accounting department........... you get where this is going, and if one of those guys screws up guess who doesn't get their stuff.
especially with the economy the way it is EVERYONE is lean on product.

I don't think you have seen to many Vendors Take the money and RUN!!

[Stuart Adams]

Originally Posted by killer69

I think You are 100% off Base.. for MOST Vendors and Manufacturers.. MOST

If the guy sitting in the puffy chair doesn't care then no one at that company will care..... with this invention we all call the internet i think you can see how Important it is to CARE!!! Every order is Important.

I can speak to both sides of this discussion and I can tell you being the customer is WAYYY easire than being the supplier/manufacturer. you are trying to handle the build of one car with one engine one set of brakes etc.
now try doing 20 or more at the same time????
now i am not bitching just trying to shed a little light thats all

We order parts all day long, these are parts we use everyday. We try to have them JIT "just in time" well guess what, that doesn't always work, if our vendor gets a big contract or their vendor is out of stock on something guess what happens. there can be 5-10 guys in line that all have to do their part 100% perfectly for you to get your wheels in 6 weeks??
the raw aluminum, the foundry, the forger, the shipping companies, the machinist, the powdwecoater, the hoop manufacturer, the nut and bolt guy. the chromer, the box supplier, the guy who bolts the wheels together, the accounting department........... you get where this is going, and if one of those guys screws up guess who doesn't get their stuff.
especially with the economy the way it is EVERYONE is lean on product.

I don't think you have seen to many Vendors Take the money and RUN!!

Vendors/Manufacturers probably would not take the money and run, they would not be in business long, but a middle person gathering the money for customers and vendors/ manufactureres may.

[Vegas69]

That's one huge advantage of the internet, once a vendor is called out, they have NO choice but to wake up and smell the coffee and deliver and/or defend their actions. There is no doubt that the parts aquisition is a huge pain in the aise in the goal of building a good car. As customers, we always want things tomorrow. We spent our money and most of us are addicted to the hobby. It's like an alcoholic that is promised a beer at 5 PM on Friday but the town is dry until the following Friday. There are two trains of thought. We are lucky to have the options and aftermarket support. The second thought is it's no excuse for poor performance and false promises. Unfortunately, the auto business is littered with over promising and under delivering. I learned a long time ago, if someone tells you a week, make it two. You get the drift.

Then you throw paint jail and restoration and maintenence into this equation. That's why you see 10,000 projects and about 500 cars on the road around here.