ATS update - Lateral-g Forums

camaro2nv · #1 09-29-2009, 08:11 AM

As some of you know I had a pretty heated thread going a while back about ATS. Tyler and I have been in contact through email and yesterday I received a check in the mail for a full refund for the oil pan. But get this, Tyler told me to just to keep the pan. So in the end of all this, I have a oil pan along with my money back! I must say I wasnt expecting this! Today Im off to the local GM dealer to get a pan gasket and some AN fittings.

**camcojb** · #2 09-29-2009, 08:14 AM

wow, good for you and props to Tyler for doing that.

Jody

camaro2nv · #3 09-29-2009, 08:17 AM

Yes this wasnt a ending that I was expecting. It was a nice surprise.

1badchevelle · #4 09-29-2009, 08:41 AM

Way to go Tyler.

skatinjay27 · #5 09-29-2009, 09:55 AM

sweet!
considering the situation show me another company that would do that on such an expensive part...

thats the tyler i know!

**waynieZ** · #6 09-29-2009, 10:23 AM

Sweet deal ! Class move Tyler.

Dayton · #7 10-03-2009, 01:12 PM

Quote:

Originally Posted by camaro2nv

But get this, Tyler told me to just to keep the pan. So in the end of all this, I have a oil pan along with my money back!

The ultimate level of customer service!!

**GregWeld** · #8 10-04-2009, 08:01 PM

That is a good ending. Glad it all worked out.

When I used to work - I used to tell the retailers "sometimes we ship some crap - wrong color - wrong chair - whatever... and it's not that we're going to mess up sometimes - but we ARE going to do whatever it takes to make it RIGHT!"