Does Keisler ever reply to customers' queries??

[72Z/28]

Hello guys

I am really interested in Keisler's hydraulic clutch actuator kit, and I have sent several emails to different sales and tech engineers as well as their GM sales to find out if they sell the kit without the hydraulic throwout bearing, however it has been almost a month but still no luck.

I want to know if there are other suppliers for their kit without the throwout bearing because I gave up with Keisler

[chr2002ca]

They sold me their kit without the throwout bearing. I'm waiting for their SS700 and they did not have the throwout bearing for that unit determined yet so they sold me the kit without it. I had a few frustrations trying to get it ordered, and I had to email Shafi to get a question finally answered after receiving it, so it would not surprise me if you're having some trouble. However, did you try calling them? Are they not answering the phone also?

[coolwelder62]

Good Luck trying to get anything out of them.I called and called and called.Never once did they call me back.

[Sieg]

Hurst Drivelines delivers genuine service.

[badmatt]

Nothing good to say about keisler.

will never deal with them.

[lutzy]

hate to jump in but i was going to order a ss700 from them..anything i should know? couldnt find any bad info on them..

[72Z/28]

Originally Posted by lutzy

hate to jump in but i was going to order a ss700 from them..anything i should know? couldnt find any bad info on them..

Most of the reputable companies reply back to any queries a customer has. A vendor like Keisler has more than 5 email addresses where you can raise your queries, yet non of them reply back.

[72Z/28]

Originally Posted by chr2002ca

They sold me their kit without the throwout bearing. I'm waiting for their SS700 and they did not have the throwout bearing for that unit determined yet so they sold me the kit without it. I had a few frustrations trying to get it ordered, and I had to email Shafi to get a question finally answered after receiving it, so it would not surprise me if you're having some trouble. However, did you try calling them? Are they not answering the phone also?

Honestly I have not tries calling them. I assumed they would answer my questions since they have listed more than 5 email addresses for including sales and tech support

[Sieg]

Originally Posted by lutzy

hate to jump in but i was going to order a ss700 from them..anything i should know? couldnt find any bad info on them..

Don't fall for the marketing hype. Any of it.

[GregWeld]

Yep -- never buy from ANYONE that starts out with bad customer service --- you can only imagine what it's going to be like AFTER the sale... if they can't give you any before you buy!