My customer experience with Prodigy Customs

[Flash68]

Originally Posted by jonny51

Are you serious?

Yes. I actually am. It sounds kinda ridiculous, but just think about it for a minute. Buying from a vendor on this site will never be like buying on amazon.com. It just won't.

Don't mistake my words for support for Frank, or any other vendor for that matter. I am just saying that if people lowered their standards they would be less disappointed. It's a simple cause and effect.

Again, I am not justifying any vendor actions in this thread. On the contrary.

I have been a business owner/operator in a construction service industry for 6 years. There are many similarities in the automotive and construction industries. There are bad business people in all industries, but they sure seem a dime a dozen in these 2 fields.

I lowered my general expectations quite awhile ago, so therefore I am rarely disappointed! I win.

[jocko124]

Originally Posted by Flash68

Yes. I actually am. It sounds kinda ridiculous, but just think about it for a minute. Buying from a vendor on this site will never be like buying on amazon.com. It just won't.

Don't mistake my words for support for Frank, or any other vendor for that matter. I am just saying that if people lowered their standards they would be less disappointed. It's a simple cause and effect.

Again, I am not justifying any vendor actions in this thread. On the contrary.

I have been a business owner/operator in a construction service industry for 6 years. There are many similarities in the automotive and construction industries. There are bad business people in all industries, but they sure seem a dime a dozen in these 2 fields.

I lowered my general expectations quite awhile ago, so therefore I am rarely disappointed! I win.

To your point Flash, this issue is not limited to Prodigy Customs only. I have ran into similar issues with two other vendors on this site.

[Greg from Aus]

Originally Posted by jocko124

To your point Flash, this issue is not limited to Prodigy Customs only. I have ran into similar issues with two other vendors on this site.

Thats for sure, not only vendors, but manufactures giving misleading delivery dates.

Greg

[Vegas69]

Originally Posted by Flash68

Yes. I actually am. It sounds kinda ridiculous, but just think about it for a minute. Buying from a vendor on this site will never be like buying on amazon.com. It just won't.

I agree, I love Jeg's and Summit as much as the next guy for there quick shipping and no hassle return policy.(Walmart comes to mind) However, I've NEVER expected to call the owner of the company at 7 PM on Friday night with a problem for FREE. Especially at the reasonable prices he offers.

I'm certainly not saying taking someones money and forgetting to send in an order is the right thing to do. I'm simply saying that you can't bake your cake and eat it too.

I can't blame you guys for being pissed. He definitely deserves to be called out on the rug. I think that's what it took to make him realize it was time to make some changes.

This discussion needed another perspective. It was a dump on Frank fest. He's done way more good than bad since I've been around this deal. His lively hood is on the line here and I think he deserves the benefit of the doubt. Let's give him a chance to set up his new shop and put people in place to make things more seamless.

A year from now, people will gripe that they can't call him at 7 PM on Friday anymore and his assistant answers the phone and won't patch them through to the boss. His prices are a little higher due to his new staff. He needs to find the middle ground. Profitable and personable. Tough deal in my opinion. You can't have it all........

[Greg from Aus]

Originally Posted by Vegas69

I agree, I love Jeg's and Summit as much as the next guy for there quick shipping and no hassle return policy.(Walmart comes to mind) However, I've NEVER expected to call the owner of the company at 7 PM on Friday night with a problem for FREE. Especially at the reasonable prices he offers.

I'm certainly not saying taking someones money and forgetting to send in an order is the right thing to do. I'm simply saying that you can't bake your cake and eat it too.

I can't blame you guys for being pissed. He definitely deserves to be called out on the rug. I think that's what it took to make him realize it was time to make some changes.

This discussion needed another perspective. It was a dump on Frank fest. He's done way more good than bad since I've been around this deal. His lively hood is on the line here and I think he deserves the benefit of the doubt. Let's give him a chance to set up his new shop and put people in place to make things more seamless.

A year from now, people will gripe that they can't call him at 7 PM on Friday anymore and his assistant answers the phone and won't patch them through to the boss. His prices are a little higher due to his new staff. He needs to find the middle ground. Profitable and personable. Tough deal in my opinion. You can't have it all........

Very well said Todd.

Greg

[Ummgawa]

Whatever it takes.

[72Z/28]

Originally Posted by Vegas69

I agree, I love Jeg's and Summit as much as the next guy for there quick shipping and no hassle return policy.(Walmart comes to mind) However, I've NEVER expected to call the owner of the company at 7 PM on Friday night with a problem for FREE. Especially at the reasonable prices he offers.

I'm certainly not saying taking someones money and forgetting to send in an order is the right thing to do. I'm simply saying that you can't bake your cake and eat it too.

I can't blame you guys for being pissed. He definitely deserves to be called out on the rug. I think that's what it took to make him realize it was time to make some changes.

This discussion needed another perspective. It was a dump on Frank fest. He's done way more good than bad since I've been around this deal. His lively hood is on the line here and I think he deserves the benefit of the doubt. Let's give him a chance to set up his new shop and put people in place to make things more seamless.

A year from now, people will gripe that they can't call him at 7 PM on Friday anymore and his assistant answers the phone and won't patch them through to the boss. His prices are a little higher due to his new staff. He needs to find the middle ground. Profitable and personable. Tough deal in my opinion. You can't have it all........

This is well said, and it is really hard to find somebody to answer your questions for free and at anytime. Frank is really active in this forum and willing to assist anybody here and give technical supports for free which some companies lack. I remember when I used to order parts from Summit, some of their technical assistants were not willing to answer questions or used to give wrong informtion which ended in ordering wrong parts. However, their ordering and tracking systems are excellent.

Lets give him a chance till he sorts out the issue with moving to a new facility and get this inventory issue taken care of first, and I am sure he will, and everybody will happy in the end of the day.

[Ummgawa]

Central issue addressed: Stop charging a man's card for items in full and waiting months to ship.Period. Moving buildings and changing software and not calling customers about various issues aside, stop the CC charges. Then everyone can sit around the campfire and sing "Kum by Yahh".

[Greg from Aus]

Originally Posted by Ummgawa

Central issue addressed: Stop charging a man's card for items in full and waiting months to ship.Period. Moving buildings and changing software and not calling customers about various issues aside, stop the CC charges. Then everyone can sit around the campfire and sing "Kum by Yahh".

As has been explained in other posts, this is not going to happen. I agree with not charging till the order is placed with the manufacture, but no vendor is going to be happy to be charged upfront and not charge there customer.


Greg

[NAPA 68]

I must say, I do not condone Franks methods (or anyone else) but I am safe to assume he has learned a key lesson. The moderators have made it clear what they will not toletate. Others have made it clear, Frank's knowledge is an asset to the site members. How about this............put the thread to bed?

Regards,

Tim