AFX spindles

[65bomber]

I had ordered them on the 2nd of March for 749 and 215 respectively. I was never sent an email or letter advising me of a price increase. Did you get a letter or an email?

Originally Posted by realcoray

When I ordered them in early 2008 they were at one price (listed as on backorder), and then when they were shipped 6+ months later I was charged the price at that time, which had gone up.

It's a bit shady but that seems like what happened to you also, in between your order date and the ship date the price went up even though he didn't have them, and then he charged you the current price when he finally did.

[JRouche]

Umm Tyler said he was taking it to PM, meaning to me he was gonna deal with it on a individual level. I would go with that. Im sure he will set it right. Just deal with him. I wouldnt be surprised to find he will honor the price from the day you ordered them. Billing and ordering SNAFUs happen. JR

[chicane]

No kidding.... what's with the rash of Chevelle owners going to other sites to do nothing but whine ??

[Teetoe_Jones]

Guys-

The cost of everything went up from the time we ran out of inventory last SEMA till we had them back in stock and shipping in June. Forgings, machining, hubs, hardware, wheel speed sensor brackets, packaging; it all went up and we had to change all our products retail pricing to reflect this increase. The charges he got on his spindles and steering arms are not unique to him alone. Every single person who ordered AFX spindles was charged the same- $875; this is regardless if you ordered them through me, Marcus, or before they were re-listed on our site at the previous price.

We even had a price increase on the steering arms from $215 to $250, but because Marcus had already charged his clients for arms, I honored the former price and ate the difference.

I offered a full refund if he would like to go try something else since he feels singled out. The cost of doing business in the USA has increased, and we are all feeling the burn; I won't be mad if he decides to go elsewhere for a lesser priced product for his project.

Tyler

[65bomber]

Tyler,
I want to express my extreme displeasure with your company. It should be a moral obligation to you to keep your customers happy with any change in price or lack of product. Your negligence is obvious of this. I have had nothing but issues with your company. Starting back when I was stationed at United States Coast Guard Air Station San Diego and tried to get my shipping address changed to the correct one. It didn't happen. I was assured that it would happen, but it never did. With your failure to change my shipping address resulted in me having to take MILITARY Leave and drive down to San Diego from San Francisco to pick them up. I have always heard that ATS was a reputable company, but I am appalled at your lack of concern for my situation. Let alone the way you treat a member of the United States Military. I will ask you this, Will you HONOR the total price on my order? Which was $984.47 for the spindles and the steering arms. The price that was ADVERTISED on your website on 02 MAR 2009.

Thanks,
Bryan

p.s. Thank you to all past and present military members for your service and sacrifice.

[JRouche]

Deleted by myself. John Rouche

Originally Posted by 65bomber

Tyler,
I want to express my extreme displeasure with your company. It should be a moral obligation to you to keep your customers happy with any change in price or lack of product. Your negligence is obvious of this. I have had nothing but issues with your company. Starting back when I was stationed at United States Coast Guard Air Station San Diego and tried to get my shipping address changed to the correct one. It didn't happen. I was assured that it would happen, but it never did. With your failure to change my shipping address resulted in me having to take MILITARY Leave and drive down to San Diego from San Francisco to pick them up. I have always heard that ATS was a reputable company, but I am appalled at your lack of concern for my situation. Let alone the way you treat a member of the United States Military. I will ask you this, Will you HONOR the total price on my order? Which was $984.47 for the spindles and the steering arms. The price that was ADVERTISED on your website on 02 MAR 2009.

Thanks,
Bryan

p.s. Thank you to all past and present military members for your service and sacrifce.

[Teetoe_Jones]

Originally Posted by 65bomber

I will ask you this, Will you HONOR the total price on my order? Which was $984.47 for the spindles and the steering arms. The price that was ADVERTISED on your website on 02 MAR 2009.

Thanks,
Bryan

Nope. That is like asking me to honor the pricing in our catalog from 2005 when they were $625 per pair. You are not being singled out. Everyone paid the same price on the last batch which was well over 100+ sets. If I give you the old price and eat any margin I had on the product, 100 more clients are going to ask 'why don't I get a refund or discount too?"

Like I told you before, I'd be happy to refund you for the steering arms and spindles if they are new, not installed and still in the boxes. You can go to another company for a lesser priced product.

If I ate a price increase every time costs went up you wouldn't have a set of spindles to bitch about. ATS would be out of business. Have you ever heard the phrase "pricing is subject to change without notice" before? Every company has that clause in the catalog they give out, and we are no exception.

Tyler

[96z28ss]

If you take orders at a said price, and charge them on a credit card that price. Thats what it should cost the customer.
Its not the customers fault that you didn't have product on the shelf. Its not the customers fault that your supplier raised the price. You should be on top of that when your putting your order in.
You shouldn't have charged the customer till the product was ready to ship, and at that time, notified customer of a price increase before putting order in.

[Teetoe_Jones]

Originally Posted by 96z28ss

If you take orders at a said price, and charge them on a credit card that price. Thats what it should cost the customer.
Its not the customers fault that you didn't have product on the shelf. Its not the customers fault that your supplier raised the price. You should be on top of that when your putting your order in.
You shouldn't have charged the customer till the product was ready to ship, and at that time, notified customer of a price increase before putting order in.

I never charge for product that doesn't leave the shop. We changed all pricing on our site in April when we got wind of the cost increase, and the software is designed to notify the client via email; I simply don't have the time to call every client since by the time I was getting to ATS business, it was already past 9pm on the east coast.
The fact of the matter is that when he ordered the product, it was listed at an old price and was out of stock. He was not charged until the product left and at current pricing. Like I stated, if he feels the increase is more than the quality of the product he got, he can return it for a full refund and go else where.

Tyler

[Blake Foster]

I Don't really know what to say to this, this will always be an issue, price increases happen all the time, we have just had a price increase also, all orders placed up to the price increase have been sold at the previous price. From the date of the price increase all new orders are at the new price. This looks and sounds like the calander needs to decide.
Having said that it, is (WAS) looks like it will be ) not my place to decide on the policies of another company.

With the aqusition of ATS will come issues. I know that is going to happen.
I don't need to get in the middle, at the same time i see very few alternatives other than to TRY and accomidate all the future orders as best we can. allong with filling any of the existing back orders.

Thank you.