i sent one a hour ago too... unfortunaly i did it right after i read your first post and by the time i sent it he already called you, o well at least it will annoy the heck out of him lol.
I read on the internet that Ironworks Speed and Kustom had sent you a gauge cluster to work on and you told him it would take one week to finish when it has taken more than 3 months. This is completely unacceptable. Not only will I spread the word to my friends but to anyone that will listen to me the type of customer service your company has or should I say doesn’t have. This is not the way one conducts business with the intent of making a name for them selves. Please make sure that what you just promised him, returning it on Monday the 8th, comes to fruition. I’m sure you don’t want to damage your reputation any more than you already have.
John Lim"
John
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'66 Nova/Chevy II - The NEW '69 Camaro!
Woah, that really worked fast! I was getting ready to send an email, but it was taken care of so quickly! Hmmm......I have a deadbeat previous employer who screwed me out of my last 3 1/2 weeks of pay then 1099'd me with over $6000.00 more than what I earned....Hmmmmm....... Just kidding!
I hate shops and people that do this kind of thing to the industry, it really gives everyone a bad taste and makes everyone not want to trust any of us in the industry. Good luck Rodger and keep us posted
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Chris Fesler
Fesler Built - Scottsdale, AZ
I hope for your sake the gauges get done this time around. Mark at Custom Rod Gauges did my gauges for my 57. It took him ...(I hope you are sitting down) 11 months to get them to me. Due to these gauge's being custom one off he said I would have to pay 100% up front - so I did. I can't tell you how many phone calls I made to him and he never returned one call. It got down to the point I was ready to take legal action. Lie after Lie and many broken promises they finally showed up after 11 months. The sad part is they make nice stuff but the heartache to get your stuff from them just isn't worth it. Now mind you this was over 4 years ago I had this problem with them. Over the past few years I heard things about them and thought maybe their custs service was getting better - then I read your story. Not that it is right - but hopefully for their sake your case is an isolated incident.
Good luck and I hope he follows through with what he said.