how would you guys feel about the way this went down - Page 2 - Lateral-g Forums

Mkelcy · #11 06-02-2009, 07:08 PM

Quote:

Originally Posted by speedshftr

mkelcy
they are not out 2 cowl hoods/they shipped me 2 damaged cowl covers.they are here to be picked up at anytime by ups or fed ex.they are of no use to me damaged.money is not that easy these days and for a few hundred bucks i thought i was getting quality stuff.

My bad. I thought it was a cowl hood.

That said, as I understand it, they shipped you a good cowl panel that was damaged in transit. They then shipped you a second cowl panel that was either damaged in transit or not up to your standards. Now they've offered you a full refund including shipping. Do your know how rare that is?

What do you want? Do you think they should keep shipping cowl panels until you get one you're happy with? No business is going to succeed shipping part after part that get damaged or rejected until the customer is happy.

All this story does is tell me Anvil is a class act (I'd expect nothing less from a company that has hired Tyler as its public face).

**camcojb** · #12 06-02-2009, 07:09 PM

Quote:

Originally Posted by 72tunaboa

Its too bad that things didnt go right for you on this purchase.... but

IMHO, you should not have posted this thread, unless your goal was to bash Anvil. They have tried to correct the issues and have refunded all of your investment. I think this thread should be removed.

Quote:

Originally Posted by lil427z

thank you. lock it down.
rick k

We'll definitely lock it if requested, but I don't think this casts Anvil in a bad light. On the contrary, after reading it I would be very comfortable ordering from Anvil, and they obviously have great customer service..

Jody

speedshftr · #13 06-02-2009, 07:16 PM

the customer service was top notch no doubt

i just wanted an un damaged item for my car,but im guessing there shipping methods are not perfected yet. i repeat the bunch at anvil are nice people i just feel crappy becouse i cant get a cowl sent to me undamaged.ive shipped many antiques ect /to russia/ china ect and never broke anything/i guess thanks for trying

XLexusTech · #14 06-02-2009, 07:17 PM

Sounds like they tried to make you happy. I can see where you wouldn't be because you wanted the part and now cant get it. Additionally I am sure with insurance Anvil is not out anything, UPS pays I know that for a fact.
I hope you eventually get what you paid for. But you are getting good service by my measure.

JamesJ · #15 06-02-2009, 07:23 PM

Can you wait until they have new ones in stock, am I understanding that they cant send you a new one because they dont have any right now?

Teetoe_Jones · #16 06-03-2009, 12:15 AM

Here is the issue-

UPS is damaging the parts by the time they arrive to him. I'm pretty sure it's a localized issue as we ship worldwide and don't have this issue typically.

I packaged and inspected the 2nd cowl myself, so the foam you saw was me trying to prevent another cracked cowl panel. Seems to not have worked. I went through our remaining inventory on the cowl panels that A.) don't have mesh screens and B.) have the recess area deleted and could not find one that I know you would be happy about. You brought up a minor weave imperfection via email on a part that is going to be painted. Basically you are telling me you want a part that is 100% perfect (not possible with hand laid CF parts) that you then plan on covering up with paint. Cosmetics are a huge deal breaker for you, so I don't have another one to send you that will be better than the ones you received had they not been damaged by UPS.

In the mean time, Anvil has refunded your money and I'd be more than happy to contact you when we get another shipment of parts that meet both of our standards.

I'm sorry for the inconvenience, I know it must be frustrating for you.

Tyler

speedshftr · #17 06-03-2009, 04:09 AM

tyler thank you/you do have great customer service and i respect that.its frustrating sometimes building a car.thank you for trying to work with me.sometimes things are just not meant to be
richard

jpdeuce · #18 06-03-2009, 05:35 AM

If you're going to paint it I don't see why the weave has anything to do with it.

**DOOM** · #19 06-03-2009, 05:39 AM

Quote:

Originally Posted by speedshftr

tyler thank you/you do have great customer service and i respect that.its frustrating sometimes building a car.thank you for trying to work with me.sometimes things are just not meant to be
richard

See everyones happy now

MaxHarvard · #20 06-03-2009, 05:50 AM

Tyler has always been a stand up guy with me and what I've seen on this site. Hell, he even answered my 1,000 phone calls when I had issues installing a product of his (my issue, not his). And once again he's proven he's a stand up guy to do business with.

Every bodies happy now