Lead Time on our Tanks

[ErikLS2]

I ordered a Vaporworx tank from a former sponsor of this site sometime last year. After 3 months or more and nothing I finally called Hector direct. He didn't have any record of the order. He knocked that tank out for me in a couple weeks even though I was not in a rush for it and was super to deal with. Thank you Hector and Rick's!

[DRJDVM's '69]

As Jody and Erik mentioned... I think these vendors are to blame the majority of the time. They juggle the money on the order and then point the finger at the supplier when the customer calls to find out where the parts are. It's easy for them to pass the buck. Then the manufacturer looks like the problem when they really arent

Unless I can get it cheaper somewhere, I try to go straight to the manufacturer of the part. Fewer middle men means fewer places to screw up and blame someone else

[ItDoRun]

Call Hector direct...He's the man!!!! Awesome customer service!

[Rick@Rick's Hot Rod Shop]

We encourage people to support their local speed shop, and or companies whom you feel comfortable dealing with. In the end i just wanted to set the record straight for the people who are expecting a box from us, and why it hasn't shown up yet.

[fesler]

The problem here will never go away because some idot on a computer thinks he can sell from his house and has no clue what it takes to really run a business. Promises the world and delivers 0. There are even a few vendors on thiese sites that have no clue what they are doing and really hurt our businesses as a whole. These guys are only getting worse as the economy goes down and if the guy buying the products don’t care then it will never get any better. Guys that want cheap dont care where they buy guys that want quality will pay for what they want. There is a difference

I agree with you Rodger you have to come out with a product and price it where you need to make money what happens from it on the other end there is not much you can do about it. If you worry about being the cheap guy you won’t stay in business you have to make so many points to make it worth your time. This is something we deal with daily and that is the fun part about running a company and if you have any questions about getting it set up with dealers shoot me an email.

I have been doing this for too long now and still learn things every day. Buy from people you trust and support the vendors and dealers of those products you trust. If you are dealing with a good dealer they will know all there is to know about the products and not run around trying to sound like they do. After a few minutes on the phone you know if you are at a place you can trust or not just by talking to them.

Rick and Hector are great guys and we have been buying tanks from them for a long time and will continue to buy tanks from them because they have something that works and they should be proud of what they have built Ricks into. All of our large builds have their tanks and we carry them because they understand what it takes to build good quality American parts.

[Rick@Rick's Hot Rod Shop]

Thank You Chris!

[The WidowMaker]

i bought a semi custom tank from hector as well. what amazes the hell out of me is that i called months before the purchase to discuss the tank, but when i called to order he remembered my name and the details without me saying a word. it didnt feel like the normal customer to salesman conversation, but rather like he actually cared. the only thing i slightly regret is ordering before the vaporworx tank came out. although not on the road yet, im still confident that the design of my tank will work.

tim

[camcojb]

One other thing I'll add for Rick, and the other manufacturers on these boards. Once you run into one of your dealers pulling these games you need to either fix it or remove them as a dealer. Protect your reputation, and also you are protecting your customers.

[carbuff]

Originally Posted by ErikLS2

I ordered a Vaporworx tank from a former sponsor of this site sometime last year. After 3 months or more and nothing I finally called Hector direct. He didn't have any record of the order. He knocked that tank out for me in a couple weeks even though I was not in a rush for it and was super to deal with. Thank you Hector and Rick's!

One more positive experience with Rick's from me. I had the exact experience as Erik. I finally called Hector directly, and he was very apologetic and helpful (particularly given that it wasn't his fault for the delay). Once he actually received my order, I had the tank in-hand in less than 4 weeks, and I received an great looking product! Unfortunately I can't comment on the performance yet, but I expect it will be excellent from all that I hear...

[JMitch19]

Below is the same thing I posted over at pt.com funny thing is I'm the only one to reply over there...

I received my tank in 9 business days. It wasn't an off the shelf tank either. It was pretty much the same tank that went into the 48 hour Camaro. Hector was a big help and I owe him some pictures. Next time I can throw my car on my buddies lift I'll get some good shots.