I have a rant!

[214Chevy]

Originally Posted by Rick Dorion

If an email address is going to be made available, it should be managed. Otherwise, only publish a phone number or state a disclaimer. Some vendors, I think, must never sleep based on their responsiveness!

Good point. Some vendors do have disclaimers that say we will return emails/phone calls within 48 hrs, or something to that fact. Albeit, that 48 hrs never come at times though. I understand companies are busy, especially the one-man shops like Vince spoke of.

[coolwelder62]

As for me I try very hard to get back with everyone as soon as I can.Up until a few week's ago I didn't have internet in the shop.Now that I have it in my shop I can check Emails and PM's over lunch or at breck time.I perfer to speak to customer's over the phone.It is easier to answer all the question's asked.But I have sold part's and frame's to some I have never spoke with.Please feel free to call me any time during businees hour's.

[Sparks67]

Actually, I never had much problem with getting hold of vendors. At my former job, there was a saying "Squeaky Wheel gets the Grease". Here is the 3 methods that I used at work, and I still apply it with vendors on cars.

1) Email is informal method and never seems to get results.
a) Most of the vendors on this forum, are now on Facebook.

2)Telephone is the best method.

3) Facility visit: Actually, I have shown up at vendors that I bought products from in the past.
Well, there is benefit here. You get to see what they are doing in that shop.
(Camaro Specialities, DSE, Pilkington, Motor City Speed (Billy Briggs), and I recently visited Sled Alley in Detroit yesterday. I got to see Camaro XV.)

a) In the 1980's, there wasn't an internet. So I went to major car shows or swap meets to meet vendors. This is the best way to buy products. No shipping costs at all. Depending on your state. (No taxes).

Lot of the vendors are small shops: 1 to 3 employees, so I never really expect them to return an email within 48 hours. WINTER is their busy time of the year.



Jeff

[speedjohnston]

This is a large very popular company that I want to purchase a center section from. I would like very specific part #'s to get what I want and having things in writing that its the proper part for my application is never a bad idea. I'm actually getting a response soon after I send the e-mail, its just that they don't seem to want to extend past one sentence. After our 8th e-mail you would think he would just want to answer all the questions asked (very simple specific questions) and get rid of me for good. lol
I did finally get all my answers, and in the end he gave me the wrong part # that went against what he previously said. WTF! lol

[MotleyDrew]

It could be something in the tone of your email. You may want to take a nicer approach by prefixing the email with compliments about the vendor and then proceed with your questiong from that point. There are many churches that offer "life lesson" and "better yourself" type classes you may want to look into as these could be your key to getting better service in the future. Maybe they vendor doesnt like your German/Canadian heratige? That is his or her right you know. Go with Christ .

[speedjohnston]

Originally Posted by MotleyDrew

It could be something in the tone of your email. You may want to take a nicer approach by prefixing the email with compliments about the vendor and then proceed with your questiong from that point. There are many churches that offer "life lesson" and "better yourself" type classes you may want to look into as these could be your key to getting better service in the future. Maybe they vendor doesnt like your German/Canadian heratige? That is his or her right you know. Go with Christ .

[Sparks67]

Originally Posted by speedjohnston

This is a large very popular company that I want to purchase a center section from. I would like very specific part #'s to get what I want and having things in writing that its the proper part for my application is never a bad idea. I'm actually getting a response soon after I send the e-mail, its just that they don't seem to want to extend past one sentence. After our 8th e-mail you would think he would just want to answer all the questions asked (very simple specific questions) and get rid of me for good. lol
I did finally get all my answers, and in the end he gave me the wrong part # that went against what he previously said. WTF! lol

Wow! 8 Emails... After the second email, then you need to take it to phone. If you wanted a specific part numbers, then ask the company for a sales quote on your center section. I spend less time doing this and I always get the correct answers.

I have requested quotes from companies on products via email. Although, one product that I later purchased, there was a contract drawn up between myself and the company.

Here is a good article on Emails and other forms electronic communication.
http://about.bloomberglaw.com/2012/0...act-formation/


Jeff

[speedjohnston]

Well, I e-mailed almost the same e-mail to another company last night, got all the prices, the parts and the reasons why I would use that set up today. All it took was a small list of parts and three sentences. Second choice easily becomes first choice at this point.

[Vince@Meanstreets]

Let me take a guess...strange then to moser?

[MotleyDrew]

Originally Posted by Vince@MSperfab

Let me take a guess...strange then to moser?