Could I get you guys to help me for A minute???????

[ironworks]

I sent a gauge cluster to be retrofitted with modern internals 3 plus months ago. I sent the gauge cluster when we started final assembly. Well I have had the car togther for 1 month and I cannot get the cluster back. It would not be a big deal if it was a regular cluster but who has a 54 dodge stock cluster and Old Stewart Warner tach just laying around to Buy. I have spoken with his secratary who works on mondays, she says he has been busy filming a TV show at West Coast Customs and will finish when He gets done with that. Well when I sent him the cluster he said 1 week, Well Obviously it has been 3 plus months and I was supposed to have delivered the car for Thanksgiving. I have called at least 20 times this week alone with not a return call in Weeks. I'm going to call the Local Sheriff in Fresno on Monday. And the Customer is going have his attorney start Proceedings next week, but those all take time and Cost even more money.

So to make a long story short I would like as many people as possible to email this guy and tell him to either Do the job or just send it back to me. Maybe this will show him that The internet is a powerful and customer service and following through with your word. Can you image what 250 emails would look like in his inbox from 250 different people? The lateral-g brotherhood

His email is Removed to end mass emails


You could copy and paste this

Ironworks would like there gauge cluster either finished or returned.
Ironworks Phone number is 661 399 8999

Thanks

I should have sent the cluster to the guy who said it will take 4 months instead of the guy who said one week but took 3 plus months now.



Thanks guys.

[Flash68]

Email sent.

[jy211]

1 sent!

You should call up West Coast Customs and ask for him. Start bothering him at their place of business

[DRJDVM's '69]

email sent...good luck....

Where is this guy located...maybe a local member could stop by... is he in Fresno ?? Thats not far from you.... drive there and get it back...

Not by force like OJ... he just went to prison for 15 years

[ironworks]

I have thought about that but 275lbs of 6'6" never seems like a nice friendly reminder, Plus it is 2 hours to drive to find him not there. I was there yesterday with my 48ft trailer in tow, but that is not the rig for trying circle a neighborhood. We will see what the email does. If his secratary answers on Monday I may just drive up there and go by with a Sheriff. The customer is absolutely furious. We had the 241 Hemi Rebuilt in Fresno and it took them close to 5 months to Rebuild it.

Thanks guys I will et you know how it turns out.

Rodger

[ironworks]

Wow that was quick after 4 weeks of not 1 return phone call he just called and I should have the cluster on Monday. Wow only 90 days late. We better blow the dust off the car to send her home.

Thanks guys

Rodger

[jy211]

hehehe. Must have had email notifications on his blackberry...LOL

Hope you get it on monday and it's done right!

[novanutcase]

Sent....

"Hello,

I read on the internet that Ironworks Speed and Kustom had sent you a gauge cluster to work on and you told him it would take one week to finish when it has taken more than 3 months. This is completely unacceptable. Not only will I spread the word to my friends but to anyone that will listen to me the type of customer service your company has or should I say doesn’t have. This is not the way one conducts business with the intent of making a name for them selves. Please make sure that what you just promised him, returning it on Monday the 8th, comes to fruition. I’m sure you don’t want to damage your reputation any more than you already have.

John Lim"

John

[jst8a5.0]

Woah, that really worked fast! I was getting ready to send an email, but it was taken care of so quickly! Hmmm......I have a deadbeat previous employer who screwed me out of my last 3 1/2 weeks of pay then 1099'd me with over $6000.00 more than what I earned....Hmmmmm....... Just kidding!

[ironworks]

When I woke up with this bright idea I had no idea it would work this fast.

Let see what happens on Monday.

Rodger