Problem with Driverz inc-Speedtech Install

[ErikLS2]

Originally Posted by rrunner68

Just as some perspective, Drivers Inc isn't a full blown shop, they barely have room for two cars to be in the shop and if one is in, the other is not getting out. And if the blocking one is in pieces and on the lift, its a bit much to ask for them to put that one in roller status, put it out side in the rain, and eat two days of work while this car is getting taken care of, which it seems it already is at the earliest possible time when space allows.
Please be courteous and try not to be inflammatory.

Sorry, but wrong, not a bit too much to ask if all the OP's facts are accurate. Handling this sort of problem is what defines you as a business. Making the customer wait more isn't an option in my opinion. Eating 2 days of work (probably one at best) isn't too much to ask and loses sight of the big picture for Driverz, the fallout of not handling this correctly.

I have nothing at all against Driverz but there's a saying I hear all the time, "If we don't take care of the customer someone else will."

[orangevert]

Originally Posted by cencalc6

Stuff like this happens,but they need to make room and get your car on a lift ASAP.

Agree 100%... When you screw up in business, You jump in with both feet an getter done!!!!!!!!!!! Bottom line. You make things right.

[DriverzInc]

First I've heard of this thread was two minutes ago when someone called me to say hey.. thanks Justin.

When we first did that car, we noticed that something was not right with the front mounts where his leaf springs mount, one side looked to be tweaked, and not right. I think that contributed to the problem Morris is having, and when we sent that car along its way, the existing wheels and tires that were on it, fit square like they originally did, so go figure right?

Talked to Morris this morning regarding his issues, and did what I believe is the right thing, which is said "Lets get it fixed!" Hope he'll re-iterate that here as well, but told him that if its off, its off, and regardless of why its off, lets do what it takes to get it done and him on the road....happily.

Wheels are easy, bolt off rim shell, bolt on new rim shell, so that part we talked about too and we're handling for the guy.

As for time. We have one lift. And a 66 chevelle, completely torn apart sitting on it, that we are installing wheels, tires, Wilwoods, and Speedtech front and rear. If I could put it on the ground, I would, but honestly, how? Everything will be under this car and done by Friday, which Morris knows, and if all works out, his car will be back in here mid next week.

Unfortunate he took it to the forums, which really does us no good, and didn't make any difference as to me stepping up to the plate, like I have always done, but again, another reason why I'm getting out of the labor business, scaling down all the DriverzInc stuff, and moving ahead in 2012 happily concentrating on NewGen. Less BS to monitor, and more time to customer service a handful of guys to better make them happy. But that's a whole other conversation.

[JustinB]

Originally Posted by raguemoe

I spoke to Jon and he said he will take care of it. He said the wheels are no big deal, he will re-hoop them to the correct offset and he's going to contact Speedtech and find out what he needs (ie brackets) to correct the rear end. His shop is full, but said he will follow up with me friday & try to have room next week.

Did everyone miss this post? It looks to me like he is doing what he can and the OP is ok with it.

[DriverzInc]

Originally Posted by raguemoe

At this point I'm not in a hurry, I just want it fixed. I think I'm one of those special people were if something can go wrong it will. I'm sure Jon has done many installs & hundreds wheel combos with no problems. If Jon can get it taken care of in a reasonable time, there will be no hard feelings. I understand that sh*t happens and we have to move on. I'm not here to bash anyone, just didn't like the response I was getting and wanted to make sure I wasn't crazy.

Btw the wheels look great & the Speedtech setup is 100% better than what I had on the car.

Ya, but you posted it anyway, and no matter what, it still sucks.

[DriverzInc]

Originally Posted by JustinB

Did everyone miss this post? It looks to me like he is doing what he can and the OP is ok with it.

Nobody ever reads the good stuff Justin, you know that. I'm just the "asshole" that ****ed someone is all anyone will take away from it, and doesn't matter if we do the right thing or not, everyone not involved, and never owned a business thinks they could do it better.

[raguemoe]

Ok, I think we all need to step back and calm down a little.

Yes, Jon I did bring it to the forum before I talked to you today, but after I told you about it over 2 months ago and still haven't rec'd an explaination as to why the rear was installed off center. And after you told me everything was fine & using the panhard bar to center the rear was ok.

Going back to my original post, I wanted to see how or why you would install the rear 1" off center. And see if I was out of line thinking this should be corrected. I'm not here to tell anyone how to run there business or hurt their business, but felt the problem wasn't being taken serious. I didn't understand how the installer didn't notice that the rear was off by so much.

For everyone that says Jon needs to jump one this asap & take care of the customer. That is not the issue. I'm not in a hurry, I'm not trying to bash Driverz Inc or run him out of business. I have a problem, which Jon has agreed to correct and I'm good with that. And if my car is tweaked somehow & requires additional parts and/or labor to correct I'll be happy to pay for it.

So please guys, lets not turn this intona bash Driverz Inc & Jon deal and get me back on the road!!

[Blake Foster]

If you need any drawings to check measurements or any other info feel free to call 1-888-467-1625 or email me directly. [email protected]

[raguemoe]

Originally Posted by killer69

If you need any drawings to check measurements or any other info feel free to call 1-888-467-1625 or email me directly. [email protected]

Thanks for the drawings/measurements. And offering to send out a new set of brackets @no charge as soon as they are available!

[raguemoe]

Update:

Jon, per our last conversation you were going to call me today. What happened???