D&D Performance / T56 tail seal

[chr2002ca]

Originally Posted by Ron in SoCal

Going by memory, my T56 mag was ordered 1stQ last year. It has the metal ring on the OD, rubber seal inside that so I would think you're safe Chris.

I wish that were the case, but mine appears to have the all rubber seal. Where did you buy yours from? I read somewhere that some dealers(like D&D) are replacing the seal before shipping to the customer. I got mine from Summit only 2 months ago.

[DonSr]

I admit that I was a bit short with "canrc" on Monday. Thatis not the type of response we give our customers as people who have dealt with us know. A seal leak can be caused by a bad seal, mis-machined extension housing, extension housing porosity or a scored slip yoke. We have seen all of the above. I suggested that he contact his selling dealer(not D&D) for possible warranty coverage. He called me back and said his dealer would not answer his phone. He wanted to buy just the seal and I still did not think it was in his best interests to buy the seal only. Things got a little "hot" and I said some things I shouldn't have and which I apologize to "canrc" at this time. The seal
that we used to correct the initial "blowout" problem several years ago is a
steel cased automatic trans. seal sold by Dacco under part number 34743C
and is available nationwide.
Don Walsh,Sr.
President
D&D Performance

[camcojb]

Originally Posted by DonSr

I admit that I was a bit short with "canrc" on Monday. Thatis not the type of response we give our customers as people who have dealt with us know. A seal leak can be caused by a bad seal, mis-machined extension housing, extension housing porosity or a scored slip yoke. We have seen all of the above. I suggested that he contact his selling dealer(not D&D) for possible warranty coverage. He called me back and said his dealer would not answer his phone. He wanted to buy just the seal and I still did not think it was in his best interests to buy the seal only. Things got a little "hot" and I said some things I shouldn't have and which I apologize to "canrc" at this time. The seal
that we used to correct the initial "blowout" problem several years ago is a
steel cased automatic trans. seal sold by Dacco under part number 34743C
and is available nationwide.
Don Walsh,Sr.
President
D&D Performance

Thanks Don for the explanation and apology.

[214Chevy]

Originally Posted by DonSr

I admit that I was a bit short with "canrc" on Monday. Thatis not the type of response we give our customers as people who have dealt with us know. A seal leak can be caused by a bad seal, mis-machined extension housing, extension housing porosity or a scored slip yoke. We have seen all of the above. I suggested that he contact his selling dealer(not D&D) for possible warranty coverage. He called me back and said his dealer would not answer his phone. He wanted to buy just the seal and I still did not think it was in his best interests to buy the seal only. Things got a little "hot" and I said some things I shouldn't have and which I apologize to "canrc" at this time. The seal
that we used to correct the initial "blowout" problem several years ago is a
steel cased automatic trans. seal sold by Dacco under part number 34743C
and is available nationwide.
Don Walsh,Sr.
President
D&D Performance

WOW!! New post and new account, huh? I wonder who told you that you upset several members and now all of a sudden the customer service kicks in. As a business man, I understand you have bad days, but if it went down the way it did with you or anyone of your employees hanging up in Raj's face, not once, but twice is totally unacceptable in my book. Had he called and wanted to spend $3k on a new T56 Magnum you wouldn't have hung up in his face twice. Customer service is so dead in many businesses and is a lost art. Totally different seller, but alot of you guys need to call Matt's Classic Bowtie's and take some pointers on what it means to realize that the customer is the most important factor in your business. By the way, welcome to the forum.