WOW 20% restocking fee for ATS parts

[buickfunnycar.com]

Tyler you better get in here quick and clean up this mess...

[Al Moreno]

I ran out of popcorn, I be right back.....

[GregWeld]

Originally Posted by Spiffav8

No disrespect taken. All I can share with everyone here is my personal dealings with ATS and Tyler. It has been nothing but good! I have been a lot closer to ATS than most and spent a lot of time in the shop, so I know a bit more about what has happened and why things are the way they are. It has to suck to have a part of your personal issues posted up for your customer base to see. Regardless one can only react on his personal dealings with any vendor. From what I have read it really sounds like a lack of communication issue to me...and yes that's Tylers end of it. I hope this can get resolved quickly.

The only thing I have issue with is Tyler being called a liar. For me that is crossing the line. Still to each their own.

Curtis,

If people don't want to be labeled as liars - then they shouldn't lie in the first place. If someone asks a direct question - is then given a direct answer - which is not true... then what would we call this? The customer asked if the parts were in stock - he was told YES... and they weren't. That is lying in my book. Or at least - that's what I've always been taught...

Funny thing is - he'd probably still have gotten the order even if he'd have said - No, sorry, I'm having some supplier issues (or whatever) right now - but I'll ship them just as soon as I can!

Once you loose the trust... game over.

[Spiffav8]

Originally Posted by GregWeld

Curtis,

If people don't want to be labeled as liars - then they shouldn't lie in the first place. If someone asks a direct question - is then given a direct answer - which is not true... then what would we call this? The customer asked if the parts were in stock - he was told YES... and they weren't. That is lying in my book. Or at least - that's what I've always been taught...

Funny thing is - he'd probably still have gotten the order even if he'd have said - No, sorry, I'm having some supplier issues (or whatever) right now - but I'll ship them just as soon as I can!

Once you loose the trust... game over.

Greg,

Like I said it sounds like lack of communication on Tylers part to me. Unless I missed it there really isn't any proof that Tyler lied. It appears to me that it has been assumed that he lied because the parts didn't show up right away. Was it just a late night shipping error in which those items where missed? The guy is working two jobs. We are only hearing only one side of the story. Like you I only know what I've read here, but I'd like to give Tyler the benefit of the doubt till I know both sides....just like I would any other member of our community. If you think he has lied then that's fine. You are entitled to your opinion. You have to do what's right for you.

[rogue]

Originally Posted by Fluid Power

Yeah, Jegs and Summit don't ship anything from those 100K sq foot warehouses.

Or me, an Industrial Distributor, 12k sq ft warehouse. We have over 300k in inventory. You are right, the internet has changed business. Customers want the best price AND quick shipments. If you don't or can't provide both, your done.

Darren

I was talking about small businesses. Its pretty obvious a company like ATS/Prodigy/Fesler isn't going to stock a warehouse full of parts they offer for sale on their website.

[rogue]

Originally Posted by z4me69

rogue i am in the automotive industry .and i have never had any probs like this believe it or not. i allways plan far far ahead and allways have a second route i can go if need be. if i did a customer like this i would kick my own a//

As would I, but these problems happen with small business's. The key is communication, and apparently the ball was dropped and continues to be. If this thread isn't addressed, I don't see this being good for ATS.

Some sort of damage control might be good.

[z4me69]

yea no kidding but tyler has to know about this oh well it's his baby

[camaro2nv]

Originally Posted by Spiffav8

Greg,

Like I said it sounds like lack of communication on Tylers part to me. Unless I missed it there really isn't any proof that Tyler lied. It appears to me that it has been assumed that he lied because the parts didn't show up right away. Was it just a late night shipping error in which those items where missed? The guy is working two jobs. We are only hearing only one side of the story. Like you I only know what I've read here, but I'd like to give Tyler the benefit of the doubt till I know both sides....just like I would any other member of our community. If you think he has lied then that's fine. You are entitled to your opinion. You have to do what's right for you.

Heres the PM with the date, I guess I was wrong. Its been longer then 5 weeks. The last he was logged in here was 8/25. Hes been posting on pro touring though.
Teetoe_Jones's Avatar
Teetoe_Jones Teetoe_Jones is offline
Lateral-g Supporting Vendor

Join Date: Jul 2004
Location: La La Land, CA
Posts: 570

Default Re: Hey
07-09-2009, 01:54 PM
Oil pans are back in stock.

Tyler
If anyone would like to see any other PMs let me know.

[gearheads78]

All I can say is if there is smoke there is fire. Between the Festler title issue and threads like this comming up over and over it sure would give me 2nd thoughts of ever wanting to deal with him.

[patriot68]

you act like your his father with all the excuses spiff.
tyler can respond for himself if he chooses to