So, let's say you order a large amount of parts...

[214Chevy]

Originally Posted by Richio1

^^ AJ, I'm thinkin the same thing. I had the same experience ordering a Moser rearend. I call to get PT advise and bought the story that he can get me his "special" 4 link rearend I need to go with my airride set up. "takes Moser 3 days to turn one around and ship it" he says. I pay him the 3k to order it. Three days later no tracking # so I email. No response. After a week I call. No call back. Fortunetly I took notes while we were talking and had the guys name he orders through at Moser so after 2 weeks I call Moser. The guy tells me he has no order from him or in my name or to my ship to address. I call "OO" back leaving a stern message that I need an update on my order status mentioning I called Moser and they dont have my order. He calls back, leaving a vm, saying they (moser) are out or 4 link brackets so it is delayed a couple days. The next week I call Moser again and he tells me again that they still don't have the order. I then call F again and call bullsh!t on his story telling him that Moser said they still don't have the order. No call, no email or anything... but that Monday I get a call from Moser telling me they just got the order and it would go out on Wed which it did... Oh and he tells me that they are never out of 4 link brackets. I think fs is full of bs

I will tell you that I have had fantastic service and support from the group a Matt's Classic Bowties. They are about an hour away and since I want to keep the business local I have given them all the business I can. Plus if I ever needed to "drop in" I could. Have never had to so I'm stickin with them.

Best of luck... but why look out for your vendors interest when they obviously aren't looking out for yours!?!?

Ding...ding...ding...ding...ding!!!!!! Hahahahahahaha!! You are a very smart man...oh, wise one. Now, if guys don't figure it out now I don't know what to say. I will say this, that I am very surprised as I thought such said vendor was on the up and up from the looks of the support and recommendations he has received from this site.

[ModernMuseum]

Originally Posted by Richio1

^^ AJ, I'm thinkin the same thing. I had the same experience ordering a Moser rearend. I call to get PT advise and bought the story that he can get me his "special" 4 link rearend I need to go with my airride set up. "takes Moser 3 days to turn one around and ship it" he says. I pay him the 3k to order it. Three days later no tracking # so I email. No response. After a week I call. No call back. Fortunetly I took notes while we were talking and had the guys name he orders through at Moser so after 2 weeks I call Moser. The guy tells me he has no order from him or in my name or to my ship to address. I call "OO" back leaving a stern message that I need an update on my order status mentioning I called Moser and they dont have my order. He calls back, leaving a vm, saying they (moser) are out or 4 link brackets so it is delayed a couple days. The next week I call Moser again and he tells me again that they still don't have the order. I then call F again and call bullsh!t on his story telling him that Moser said they still don't have the order. No call, no email or anything... but that Monday I get a call from Moser telling me they just got the order and it would go out on Wed which it did... Oh and he tells me that they are never out of 4 link brackets. I think fs is full of bs

I will tell you that I have had fantastic service and support from the group a Matt's Classic Bowties. They are about an hour away and since I want to keep the business local I have given them all the business I can. Plus if I ever needed to "drop in" I could. Have never had to so I'm stickin with them.

Best of luck... but why look out for your vendors interest when they obviously aren't looking out for yours!?!?

I just re-read that. That's disheartening.

And very good point, especially since I've since realized that....




https://www.youtube.com/watch?v=1nDq1HoNm-E

[millertime179]

All i can say is wow...i have a good idea on who this vendor is as ive heard alot of the same stories about a certain vendor over the past few months. I believe what is happening here is a certain vendor is using this guys money to buy the last guys parts and the next guys money to buy this guys parts and so on. Im sorry to hear your situation and i don't blame you one bit for being upset. That is alot of money and terrible business on the vendors part. I hope you recieve the rest of your parts so you can continue your project and your nightmare can end. I have a good feeling that due to this thread your parts will show up soon and if this goes on long enough the word will get out and ppl wont have to endure these types of headaches anymore.

good luck and i hope everything works out for ya.
kevin

[ccracin]

It really is very disturbing that this is becoming a trend. I really think however that the "you should be able to figure it out" statement may be doing a dis-service to vendors that are doing the right thing. We for one still have alot of money to spend before the end of our project and I feel it would be very useful to know who this is. It takes us long enough to get things done without having to deal with this stuff. I can also say that there are vendors on here and I will mention names that deal with us customers issues as well. One of these may be the OP's problem vendor. I really hope not, but with comments like the one quoted above I can't be sure. I have been talking with Drivers Inc. and Paradise Road Rod and Custom for months about some parts. They have both quoted me things multiple times because it has been so long in between inquiries. Yet they give me what I need and hopefully know that when the time comes, they will get the orders. In the end, I don't think we should be left to speculate who the problem vendor is. Let us know, so we are not nervous about all the vendors on here. Just my .02

[ProdigyCustoms]

The problem vendor is me

Keith, first off, certainly none of this is your fault.

Second, I already acknowledged the disaster your order was on another post when you brought it up before. . Yes, we screwed up. But you fail to mention a few things.

One, you miss ordered your wheels against my strong advice. i was 100% your fault on the wheels and I offered to send another set of $2500 centers at my expense and put your wrong VERY HARD TO SELL CENTER on the shelf. Which i later sold.

You have 80% of the order including the engine, front drive, trans kit, Right now you are waiting for about $1100 ECM, water pump and balancer bolt.

I told you I had the water pump bolt and the ECM and Water pump are drop shipping from the GMPP distributor whom as JUST got inventory a couple weeks ago of the replacement number for the ECM we ordered they discontinued.

GMPP also canceled the front drive we speced for your motor and replaced it with a new number, that JUST got replaced a couple weeks ago when you received it.

Your post makes it sound like your waiting for everything.

We accept complete responsibility for screwing up on this order, but some things like replaced front drive kit form GMPP being un available and ECM being unavailable has been beyond my control.

And when we talked Thursday you were totally fine?

[ProdigyCustoms]

To address the " Do not know what parts he has received question".

That is really simple. We order a kit from our supplier, a complete kit. And the vendor we drop ship from says we will be back ordered the crossmember, but sends 2/3 of the kit. In Keith's case I was told the only thing he would be waiting for would be the crossmember. But then Keith does not get the flywheel either. And I find out when I talk to Keith there is no flywheel also. In the meantime we know something is on the way from the transmission supplier because I forwarded tracking of that mystery package 2 days before I find out Keith recived no clutch. I assume it is the missing crossmember. But it is Thursday I find out the pressure plate is missing also.

I did not know Keith was missing the water pump as it used to be included in the original front drive kit he we ordered from GMPP, and now the new number becomes available, we rush it straight to Keith, and it does not include a water pump, and I have no idea. So I have to order a water pump.

Same for the Kwik bracket we send for the kit, does not work with that front drive kit? We had no clue.

Irony of it all is the engine sat here for a couple months waiting for the front drive that we insisted on installing. But when it became obvious the front drive would not show up Keith and I made the decision to send the motor minus the front drive.

Now Keith is R and D ing the front drive. I have sent 2 different kwik brackets, not a water pump to try and correct the new front drive.

[Ron in SoCal]

Way to stand up Frank. There's always two sides to every story...

[ProdigyCustoms]

Thanks Ron, but no real 2 sides. Just a lot more to it then it sounded.

If I would have had any clue we would have such a hard time getting the GMPP stuff i would have done something different from the get go.

Keith and I both agreed to keep the motor until the front drive came in for a long time until we ultimately realized that kit was discontinued. We were told a new replacement kit was coming out and when it did, it was different from the old number in a lot of ways.

Also, Keith and I both agreed to wait to ship everything at once, so we postponed the transmission order (drop ship) until the the motor was ready to go. Engine ships, order transmission, and no close ratio T56 Magnums! So after waiting long as we can we agree to send a 2.97 first gear unit. 2.66 are units anticipated later this week. It is not my suppliers fault but they are out of transmissions. This last week I called 3 different Elite distributors looking for units as I am waiting for 2 more for orders as we speak. Our supplier is supposed to have shipped from Tremec, hopefully will see them this week.

Like I said, none of this is really Keith's fault. And I am surly not trying to make any of this look like his fault. All he did was buy parts. But there are a lot of things that created this. Its not like we just refuse to deliver his parts.

Combine some inefficiency on our behalf, lord knows I am guilty of that and am correcting it, some horrific back orders and discontinued products from suppliers, and you have a perfect storm.

[ModernMuseum]

Originally Posted by ProdigyCustoms

The problem vendor is me

Keith, first off, certainly none of this is your fault.

Second, I already acknowledged the disaster your order was on another post when you brought it up before. . Yes, we screwed up. But you fail to mention a few things.

One, you miss ordered your wheels against my strong advice. i was 100% your fault on the wheels and I offered to send another set of $2500 centers at my expense and put your wrong VERY HARD TO SELL CENTER on the shelf. Which i later sold.

Frank,

Thanks for coming in to the thread to respond. For the interest of the readers, it is not my intent to create a pity party, fight fire with fire, or defame anyone, but only to post facts.

I’ll attempt to answer your responses one at a time.

Yes, we already discussed the wheels here, so to avoid duplication I’ll just reference the posts. Cliff notes: My fault (didn’t know how to measure lug spacing at the time), I offered to pay, Frank paid for the centers. After a few unanswered emails from me to PC asking to where do I send the centers, I get a call stating that they need the centers the very next day. I took off early from work (I get paid hourly), drive 20 miles to my house, 20 miles back to FedEx, so Frank can sell them to someone the next day.
http://www.pro-touring.com/showthrea...548#post768548

In the interest and entertainment of detail, I also paid for PC to provide me with a fully assembled engine (L76 to LS3 conversion), which I’m currently assembling in my garage. So, hopefully we can call it a draw on the cost of shipping the centers. Yes, you maintained a debt for $2500 until I returned the centers to you. You also maintained the better part of $18k in cash for a few months while I waited on parts

Originally Posted by ProdigyCustoms

You have 80% of the order including the engine, front drive, trans kit, Right now you are waiting for about $1100 ECM, water pump and balancer bolt.

Originally Posted by ProdigyCustoms

Your post makes it sound like your waiting for everything.

Yes, I stated earlier in the thread that I have roughly 75% of the parts. A little correction to your list above:
ECM and engine harness
Flywheel
Hydraulic Clutch and all associated bracketry/linkage/stuff to connect it to the pedals
Water Pump
Balancer Bolt
(Drive shaft that will come later after I give you dimensions)

Originally Posted by ProdigyCustoms

I told you I had the water pump bolt and the ECM and Water pump are drop shipping from the GMPP distributor whom as JUST got inventory a couple weeks ago of the replacement number for the ECM we ordered they discontinued.

Originally Posted by ProdigyCustoms

GMPP also canceled the front drive we speced for your motor and replaced it with a new number, that JUST got replaced a couple weeks ago when you received it.

Originally Posted by ProdigyCustoms

We accept complete responsibility for screwing up on this order, but some things like replaced front drive kit form GMPP being un available and ECM being unavailable has been beyond my control.

And when we talked Thursday you were totally fine?

In summary-and I see that a few posts have been added to the thread since Frank's initial post-if parts were ordered back in September/October, when the initial order was made and the purchaser order was drafted, this conversation wouldn’t be taking place (example: close ratio transmission that we have since agreed upon to go with the standard ratio). If parts were not available when the purchase order/receipt was drafted, then the purchase order shouldn’t be drafted at all or modified as such.

Lastly, skimming over the posts, everything that Frank posted is true and the intent of this thread is to remain factual. If I have made a discrepancy somewhere, anyone can feel free to fill me in

In short, three things:

1) Six months is too long. Period. I think others will agree that even less time is too long. I sent an ultimatum on 31 Jan requesting my money back if parts didn’t come in by a certain date. No response was received. Not cool, man.

2) I’ve received a very disturbing number of PM’s from people with similar stories of lesser commercial magnitudes. It seems that I am not the only one waiting on parts that have been delayed. None of my business, but we just want our parts so we can finish our projects.

3) I suggest that you find a way to circumvent the issue of customers being your QA/QC. The prime Vendor is responsible for determining the logistics of all parts. This is how it works when I buy multi-million dollar Gas Turbine Generators from Siemens or Dresser-Rand or Solar for installation in billion dollar facilities. This shouldn’t be any different. When customers are first-timers, often they don’t know what they’re missing, so when they go to build and realize they don’t have something, this creates even more delays.

[radrambler]

Originally Posted by ModernMuseum

Frank,

Thanks for coming in to the thread to respond. For the interest of the readers, it is not my intent to create a pity party, fight fire with fire, or defame anyone, but only to post facts.

I’ll attempt to answer your responses one at a time.

Yes, we already discussed the wheels here, so to avoid duplication I’ll just reference the posts. Cliff notes: My fault (didn’t know how to measure lug spacing at the time), I offered to pay, Frank paid for the centers. After a few unanswered emails from me to PC asking to where do I send the centers, I get a call stating that they need the centers the very next day. I took off early from work (I get paid hourly), drive 20 miles to my house, 20 miles back to FedEx, so Frank can sell them to someone the next day.
http://www.pro-touring.com/showthrea...548#post768548

In the interest and entertainment of detail, I also paid for PC to provide me with a fully assembled engine (L76 to LS3 conversion), which I’m currently assembling in my garage. So, hopefully we can call it a draw on the cost of shipping the centers. Yes, you maintained a debt for $2500 until I returned the centers to you. You also maintained the better part of $18k in cash for a few months while I waited on parts




Yes, I stated earlier in the thread that I have roughly 75% of the parts. A little correction to your list above:
ECM and engine harness
Flywheel
Hydraulic Clutch and all associated bracketry/linkage/stuff to connect it to the pedals
Water Pump
Balancer Bolt
(Drive shaft that will come later after I give you dimensions)







In summary-and I see that a few posts have been added to the thread since Frank's initial post-if parts were ordered back in September/October, when the initial order was made and the purchaser order was drafted, this conversation wouldn’t be taking place (example: close ratio transmission that we have since agreed upon to go with the standard ratio). If parts were not available when the purchase order/receipt was drafted, then the purchase order shouldn’t be drafted at all or modified as such.

Lastly, skimming over the posts, everything that Frank posted is true and the intent of this thread is to remain factual. If I have made a discrepancy somewhere, anyone can feel free to fill me in

In short, three things:

1) Six months is too long. Period. I think others will agree that even less time is too long. I sent an ultimatum on 31 Jan requesting my money back if parts didn’t come in by a certain date. No response was received. Not cool, man.

2) I’ve received a very disturbing number of PM’s from people with similar stories of lesser commercial magnitudes. It seems that I am not the only one waiting on parts that have been delayed. None of my business, but we just want our parts so we can finish our projects.

3) I suggest that you find a way to circumvent the issue of customers being your QA/QC. The prime Vendor is responsible for determining the logistics of all parts. This is how it works when I buy multi-million dollar Gas Turbine Generators from Siemens or Dresser-Rand or Solar for installation in billion dollar facilities. This shouldn’t be any different. When customers are first-timers, often they don’t know what they’re missing, so when they go to build and realize they don’t have something, this creates even more delays.

AMEN.. VERY INTERESTING... THANKS YOU MM FOR SHARING.
WE are customers at one time or another and I/WE APPRECIATE FACTS.

Tom