Jody/Scott, thanks for running things so well here. Everyone has an opinion, unfortunately they aren't always expressed as elegantly as someone like, let's say, Todd.
I understand the no bashing rule and think it's a good one. If I am reading your post correctly, LG is going to allow members to post about repeated trouble they might be having with a vendor if appropriate, as long as they/we don't go down the path of saying their moms eat kitty litter, or something of the sort. Correct?
I know that I have come to rely on many of the members here and their suggestions/opinions, and I do place a high value on their specific opinions when it comes to vendors and typically ask if they would buy from that vendor again. I can do this with or without a specific vendor section.
If you do open up a specific section for vendor feedback, I hope that as part of the rules, the customer must be required to submit their documentation of phone calls and emails, etc before being allowed to air their grievance/s. Anyone who has owned or worked a retail establishment knows that you really can't please everyone. I would also hope that others not involved with that vendor (never ordered parts with them, had service performed, etc) would not be allowed to post---not sure how that would be managed---pipe dream perhaps. If that were possible, maybe those threads would be more constructive. I for one do like to see the vendor/s respond publicly when it's an appropriate environment for them to do so.
Glad I don't have to figure it out, but glad you guys are going down the path. Many of us have talked about this lately and are glad you guys are addressing.
Doug
Good Response.
Do you have any plans for the next 8 years starting this November? My friends in the Republican party could use a smooth talker like yourself.
Maybe you could model your feedback like Pro-Touring.com's new policy?
__________________ Steve Hayes
"Dust Off"
68 Camaro
Speed has never killed anyone. Suddenly becoming stationary, that's what gets you! "Jeremy Clarkson"
LOL Skip and Rajah---it only took a couple of hours for the beatings to begin---LOL. Sorry Jody, I did my best at being serious--see what that gets--It's like Kosmo Kramer trying to run for office.
This is by far the best site and I would really like to see it stay that way. If you are getting ripped off by a vendor, out them. If you were not happy with your "customer service", deal with it. Do not buy from them again. I don't understand why people feel the need to jump on the forums and rant and rave over EVERYTHING.
I have another good idea. Why not have a locked section for Vendors only. It could be a place where Vendors could warn each other of the thieves and con-artists who charge back their cards after they get their parts. They could also warn each other of problematic customers who love to make your life hell. That way they could decide if they wanted to do business with certain people in the first place. It could also help keep the "vendor bashing" for no reason under control. Just a thought.....
The reason I hate these vendor bashing threads is short of maybe helping the guy who bought from the wrong guy get something he should have gotten. They also drag down any one else possibly involved that maybe 100% innocent. People seem to post stories filled with half truths from the vendor and emotions created from the whole situation. I'm frankly tired of watching people have to get on here and defend themselves over what some other sinking vendor and bad customer think and wants to say. Everyone has free speech but if your not going to follow the rules you can take your free speech somewhere else.
The whole post about AirRide Customer service and PTS, Sucks for Bret and his guys. If he gave all of his guys the week off for Christmas and had 2 guys stay around to answer the phone that week is pretty cool. I cannot even think of the last time I had to be put on hold to talk to a sales guy at Ridetech. The Original poster has been filled with half truths for the sinking vendor that have nothing to do with Ridetech, But Bret will take some kind of damage for the lies told by the vendor. Most thread readers will not take the time to even read the 2nd page of the post let alone read all the middle stories, they will read the first post and think Bret is slipping in the customer service. When He is actually going above and beyond for trying to make up for a failing dealer.
The only way I can see to do this is to have a separate section that someone who has been here awhile can post in that does not go public until a moderator reviews the post. I think you can read between the lines on most posts. Most people are respectful and want to give people the benefit of the doubt, some people car only for themselves. Then after the mods see the post they can choose to contact the original poster privately or make his post go live. Sometimes things can be handled with out having to go public. Other times when there is a pattern they may decide they have given the benefit of the doubt long enough but now is the time to act. Once the posts are made live they need to be locked. No one on here is Judge or Jury. We don't need other opinions. Just the facts. If you have a beef file a complaint, even if it is the same vendor.
As a side note, Scott and Jody should not have to play bill collectors either. They can help with dealing with sponsors but at the end of the day we are all big boys and all need to live up to our choices.
I also think if you don't follow procedure on filing a complaint you loose your right to complain. If there is a place to complain and they take it about themselves to post it in the Open Discussion area without following procedure they loose the right to use our community to get some action. If your a community Member you will know that there is a proper place to complain. I think some of these posts lately do not respect the community.
The thing that makes this community great is the respect everyone has for each other. People should conduct themselves like they would in public not hide behind some key board. People post some cool stuff on here and I have met many great friends on this site. If you don't like something go to the next thread. If someone asks for your advise then give it. I don't take part in to many other forums because of the lack of respect there. To me lack of respect means not following the rules set forth. This place is like bench racing in Scott's garage, he has rules or an idea of how he would expect any one coming to his house to conduct themselves and if you don't follow them you might be asked not to comeback.
This is by far the best site and I would really like to see it stay that way. If you are getting ripped off by a vendor, out them. If you were not happy with your "customer service", deal with it. Do not buy from them again. I don't understand why people feel the need to jump on the forums and rant and rave over EVERYTHING.
I agree this is by far the best PT site going. But in point of fact people don't rant about EVERYTHING. They generally come to a forum such as this as a last resort after a vendor gets to the point they are no longer returning phone calls or emails. I can tell you from personal experience it is increadibly stressful when you have $9,000 worth of parts ordered, the vendor has charged your card, they are not returning your calls or emails and you still don't have the parts three months after you ordered them when being told they would take 6 weeks.
__________________ Steve Hayes
"Dust Off"
68 Camaro
Speed has never killed anyone. Suddenly becoming stationary, that's what gets you! "Jeremy Clarkson"
I agree this is by far the best PT site going. But in point of fact people don't rant about EVERYTHING. They generally come to a forum such as this as a last resort after a vendor gets to the point they are no longer returning phone calls or emails. I can tell you from personal experience it is increadibly stressful when you have $9,000 worth of parts ordered, the vendor has charged your card, they are not returning your calls or emails and you still don't have the parts three months after you ordered them when being told they would take 6 weeks.
OK. Everyone of this site has thousands of dollars tied up in one if not several builds. We get it. Like I said in my post, if you think you are getting ripped off and the vendor is dodging you, post something. If you called a dealer to get a price and they never returned you call, deal with it. It happens. There is a time and a place for complaining and I think that line has been blurred.
......I also think if you don't follow procedure on filing a complaint you loose your right to complain. If there is a place to complain and they take it about themselves to post it in the Open Discussion area without following procedure they loose the right to use our community to get some action. If your a community Member you will know that there is a proper place to complain. I think some of these posts lately do not respect the community.
The thing that makes this community great is the respect everyone has for each other. People should conduct themselves like they would in public not hide behind some key board. People post some cool stuff on here and I have met many great friends on this site. If you don't like something go to the next thread. If someone asks for your advise then give it. I don't take part in to many other forums because of the lack of respect there. To me lack of respect means not following the rules set forth. This place is like bench racing in Scott's garage, he has rules or an idea of how he would expect any one coming to his house to conduct themselves and if you don't follow them you might be asked not to comeback.
^^^^Agree 100% - A defined, clear and simple complaint process for site sponsor vendors, is the way to go. As Rodger said, If you can't follow that process, you don't get to air your grievance. At least, not here.
In our industry (semiconductors) we have a defined process for managing customer complaints. Without that process, there would be complete chaos.
__________________
______________________________________________
1969 Camaro/ Tom Nelson TT 434 / Wayne Due C5 / DSE QLink / and a bunch of other stuff...
The reason I hate these vendor bashing threads is short of maybe helping the guy who bought from the wrong guy get something he should have gotten. They also drag down any one else possibly involved that maybe 100% innocent. People seem to post stories filled with half truths from the vendor and emotions created from the whole situation. I'm frankly tired of watching people have to get on here and defend themselves over what some other sinking vendor and bad customer think and wants to say. Everyone has free speech but if your not going to follow the rules you can take your free speech somewhere else.
The whole post about AirRide Customer service and PTS, Sucks for Bret and his guys. If he gave all of his guys the week off for Christmas and had 2 guys stay around to answer the phone that week is pretty cool. I cannot even think of the last time I had to be put on hold to talk to a sales guy at Ridetech. The Original poster has been filled with half truths for the sinking vendor that have nothing to do with Ridetech, But Bret will take some kind of damage for the lies told by the vendor. Most thread readers will not take the time to even read the 2nd page of the post let alone read all the middle stories, they will read the first post and think Bret is slipping in the customer service. When He is actually going above and beyond for trying to make up for a failing dealer.
The only way I can see to do this is to have a separate section that someone who has been here awhile can post in that does not go public until a moderator reviews the post. I think you can read between the lines on most posts. Most people are respectful and want to give people the benefit of the doubt, some people car only for themselves. Then after the mods see the post they can choose to contact the original poster privately or make his post go live. Sometimes things can be handled with out having to go public. Other times when there is a pattern they may decide they have given the benefit of the doubt long enough but now is the time to act. Once the posts are made live they need to be locked. No one on here is Judge or Jury. We don't need other opinions. Just the facts. If you have a beef file a complaint, even if it is the same vendor.
As a side note, Scott and Jody should not have to play bill collectors either. They can help with dealing with sponsors but at the end of the day we are all big boys and all need to live up to our choices.
I also think if you don't follow procedure on filing a complaint you loose your right to complain. If there is a place to complain and they take it about themselves to post it in the Open Discussion area without following procedure they loose the right to use our community to get some action. If your a community Member you will know that there is a proper place to complain. I think some of these posts lately do not respect the community.
The thing that makes this community great is the respect everyone has for each other. People should conduct themselves like they would in public not hide behind some key board. People post some cool stuff on here and I have met many great friends on this site. If you don't like something go to the next thread. If someone asks for your advise then give it. I don't take part in to many other forums because of the lack of respect there. To me lack of respect means not following the rules set forth. This place is like bench racing in Scott's garage, he has rules or an idea of how he would expect any one coming to his house to conduct themselves and if you don't follow them you might be asked not to comeback.
Brian Hobaugh SCCA National Tour June 2014
First Hemi 'Cuda Convertible Ever Built
Short clips: Goodguys Pleasanton autocross and pit videos
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