WOW 20% restocking fee for ATS parts

[Spiffav8]

Originally Posted by patriot68

you act like your his father with all the excuses spiff.
tyler can respond for himself if he chooses to

Oh my...how small of you. In no way am I acting like his father or making excuses. ALL I have done is is state that I personally find it hard to believe that Tyler would intentionally lie. We are only getting one side of the story and I feel that until we hear from the accused we will not have the entire story. People are often quick to knee jerk or jump on topic just to sling a little mud. Don't be that guy. Why don't you try keeping an open mind and avoid making comments that make you look like you're being a dick till you have all the facts. You haven't seen me bash camaro2nv or any other member here. Many of those who have posted in this thread are people that I have spoken to on the phone or met and interacted with. They are not just an Avatar and some script to me and even though we may have a different opinion on an issue I still respect them.

I too have been wondering why Tyler hasn't posted in this thread. From what I've seen in the past he will only let things go only so far before jumping in. Once he does post it always seems to be game over when he posts his side of things. I am not defending Tyler in anyway or acting like his father. Rather I am just stating what I've seen happen in the past. Late last night I finally heard from Tyler. To avoid being viewed as "Tylers excuse maker" all I will tell you is that I doubt he is near a computer and that he may not know the heat level of this thread. That's not an excuse..it's just a hunch.

I fully RESPECT anyone who posts their opinion or share's the good, bad and ugly of an experience with our community and you will never see me bash that person for doing so. After all that is what Lateral-G is all about.


FOXTROT UNIFORM

[camaro2nv]

Originally Posted by Spiffav8

Oh my...how small of you. In no way am I acting like his father or making excuses. ALL I have done is is state that I personally find it hard to believe that Tyler would intentionally lie. We are only getting one side of the story and I feel that until we hear from the accused we will not have the entire story. People are often quick to knee jerk or jump on topic just to sling a little mud. Don't be that guy. Why don't you try keeping an open mind and avoid making comments that make you look like you're being a dick till you have all the facts. You haven't seen me bash camaro2nv or any other member here. Many of those who have posted in this thread are people that I have spoken to on the phone or met and interacted with. They are not just an Avatar and some script to me and even though we may have a different opinion on an issue I still respect them.

I too have been wondering why Tyler hasn't posted in this thread. From what I've seen in the past he will only let things go only so far before jumping in. Once he does post it always seems to be game over when he posts his side of things. I am not defending Tyler in anyway or acting like his father. Rather I am just stating what I've seen happen in the past. Late last night I finally heard from Tyler. To avoid being viewed as "Tylers excuse maker" all I will tell you is that I doubt he is near a computer and that he may not know the heat level of this thread. That's not an excuse..it's just a hunch.

I fully RESPECT anyone who posts their opinion or share's the good, bad and ugly of an experience with our community and you will never see me bash that person for doing so. After all that is what Lateral-G is all about.


FOXTROT UNIFORM

Well I sure cant wait to hear his side also and what it could be. Ive posted a couple PM's that prove that what Im saying is true! Something tells me posting the rest wont help?
As for him being away he has posted on Pro Touring . As days go on and Fedex doesnt seem to be showing up anytime soon the heat rises. Man Im getting PISSED! There was such a simple fix to this! Its just that when I PMed him about the fix, his first words were " Your welcome to return it but theres a 20% restocking fee" Nothing like getting hit with a $100.00 fee for someone not holding up their side of the bargain!

[nvr2fst]

I too have been wondering why Tyler hasn't posted in this thread. From what I've seen in the past he will only let things go only so far before jumping in. Once he does post it always seems to be game over when he posts his side of things. I am not defending Tyler in anyway or acting like his father. Rather I am just stating what I've seen happen in the past. Late last night I finally heard from Tyler. To avoid being viewed as "Tylers excuse maker" all I will tell you is that I doubt he is near a computer and that he may not know the heat level of this thread. That's not an excuse..it's just a hunch.






Good point Curtis,
Its only been a coulple of days (8/25) since this thread started. I would not expect anyone to sit in front of a computer full time lurking at posts. Ex-specially since he's not a full time vendor anymore. If they are, they have way to much time on there hands.

[Spiffav8]

Originally Posted by camaro2nv

Well I sure cant wait to hear his side also and what it could be. Ive posted a couple PM's that prove that what Im saying is true! Something tells me posting the rest wont help?
As for him being away he has posted on Pro Touring . As days go on and Fedex doesnt seem to be showing up anytime soon the heat rises. Man Im getting PISSED! There was such a simple fix to this! Its just that when I PMed him about the fix, his first words were " Your welcome to return it but theres a 20% restocking fee" Nothing like getting hit with a $100.00 fee for someone not holding up their side of the bargain!

I too would be upset if I where in your shoes.

[Iamtheonlyreal1]

I am sure there is some sort of reason behind it, but it is suppose to be about customer service first. As the owner of a New Company with a new product line, I have run into the unknown issues. It is unavoidable, and I have been appreciative of my customers understanding. Luckily, it has only been very small issues or delays. Hopefully, this issue will be resolved in a way that everyone is happy.

The restocking fee is a bit out of hand with out an explanation. Was it not in stock, and a special order for the retailer, so he doesnt want to eat the fee for the cancelled order? Communication is key, but fairness is most important.

On the Drop shipping note.. Classic Industries is now selling my line of product, and on their website states it is Out of Stock, allow adequate shipping time. This is because they do not stock our items in their warehouse, because we drop ship for them.

That may be something that the larger business's do, and the smaller ones should adopt. They process their order, and I give them the confirmation of a shipping date.

[ironworks]

Alright I'm going say something in the middle of this pointless discussion. The reason I think topics like this are pointless is your never going to get to any kind of conclusion. If Tyler got on here and took his lashings for whatever he has done or not done, is that going to solve anything? There are 2 sides to every story. I'm not choosing sides I'm just sick of seeing more and more people think it is OK to bash someone before they have done all they can to investigate the problem, good or bad. People bitch about shipping and parts that show up not how they expect, even before they contact the vendor they just post away. Then come to find out the Original basher just miss understood or ordered the wrong part. I have been on both sides of the fence with these issues and they really get no where, even if your Mother Theresa, or Charles Manson you cannot prove either side.

Sure Tyler has been through the ringer with some tough times and his customer service I'm sure has slipped from what it used to be. Heck the guy moved from Las Vagas to LA to get another full time gig, to survive and is doing ATS on the side, while relying on GM parts suppliers who's stability is questionable day to day. Have you seen how much the price of Corvette hubs have increased in the past year? Supply and demand, the price has gone through the roof to the Point that the ZR1 hubs are considerable option at 300 bucks each so there must be some demand.

Either way at the end of the day, if the oil pan gasket is all that held you back on your time line to get it installed before the baby, then drive down to your dealership and buy the 30 dollar ( I think it is ) gasket. Maybe Tyler thought he had it on the shelf when he sold it to you on the phone and went to fill your order and found an empty bin. Should you have to do that? NO WAY, is 30 bucks cheaper then a restocking fee? ( I think so let me take my shoes off ) We get parts in my shop all the time that I have to work on to make work like they were supposed. Could or Should I have sent them back, YES SIR, but the show must go on so we fix it. Or maybe he was totally descieving you to rip you off. But at least you got the main part you needed and could do something. If you do anything with cars you will find lots of people sell crappy stuff everyday. Some companies sell crappy stuff for 100's of years and make tons of money, will those parts ever make it on my car or my customers, ONLY ONCE.

I send Tyler pm's and emails and I never hear an answer and I have his 50/50 project sitting in my shop. Is he avoiding me, I doubt it or I'm going to have pretty nice tube chassis camaro. But we are all busy and drop the ball from time to time.

Camaro2nv we have spoken on the phone a few times and I'm not trying to defend anyone. Apparently you should have bought an Autokraft pan, and motor mounts. ( Just stating matter of factly ) But if at the end of your project this is the worst story you have tell from your build, You are doing well. Quite Well.... CAN I GET AN AMEN....

Moderators, could we have a special forum for people who just want to rant and bitch about valid or invalid points. I come to this site to see the cars and builds and join togther with other people who share the same addiction, but does anybody need to get on here just to rant about someone or some vendor in the open discussion? Maybe I'm alone on this but I'm sick of seeing members and moderators start thread to bitch and then turn into pointless beauty shop drama. Things happen and we all make mistakes, some intentional and some unintentional.

IN CLOSING, If I wanted to hear all this drama I would listen to all the stories my wife tells me everyday after work about how this person is 2 faced and this girl did this to that girl and Blah blah blah blah blah blah.............


If you don't like what I said, SORRY, I put my size 15 foot in my mouth quite often, just don't start a thread about it......

[War]

AMEN BROTHER

[Vegas69]

LOL.....this is about the cleanest forum on the net and these threads usually are deleted. Should they be when there is a valid point? I hate to see a vendor protected by a website just because they fund the owner. If there is a valid complaint, then I want to know about it so I don't spend my hard earned money with that vendor. Should a dog that's not in the hunt have a word in the discussion like you and I? It's a gray area. At the end of the day when I make a mistake, I own up to it and fix it. Everyone makes mistakes, it's how you handle them.

[CRCRFT78]

Maybe this should just get locked for now and once Tyler responds (if he responds) then open it up again. Not choosing sides but this is going no where until we hear both sides of the story.

Just my .02

[70rs]

Originally Posted by Vegas69

LOL.....this is about the cleanest forum on the net and these threads usually are deleted. Should they be when there is a valid point? I hate to see a vendor protected by a website just because they fund the owner. If there is a valid complaint, then I want to know about it so I don't spend my hard earned money with that vendor. Should a dog that's not in the hunt have a word in the discussion like you and I? It's a gray area. At the end of the day when I make a mistake, I own up to it and fix it. Everyone makes mistakes, it's how you handle them.

I agree 100%. I am at the start of my build and knowing how the vendors handle themselves will make a big difference in where I spend my money.