Getting ripped off by thieves and vendors (Sometimes at the same time)

[John510]

Originally Posted by dhutton

The thread about Prodigy got buried in the Marketplace forum. There is another thread about PTS in the open forum...

Don

They put it in there so they can moderate the responses. He built Larrys car so he's protected over on that site.

[Lenie]

Originally Posted by PTS

Brett you are completely out of line and F.O.S. I am emailing several customers that will come on here explain what has happened. Here it goes...

1. I received a COD order from you guys day before yesterday and I was over charged $1031.25 and Danny knows about this. Do you? Same order in the beginning was sent to me with airbags and should have been select series coil overs. Do you know about this? I ordered and gave the parts numbers and still a screw up.

2. Customer Gary received a order and all the parts powdercoating was beat and gouged along with missing parts. Ruth tells my customer I have to file a damage claim. Do you know about this?

3. Customer Renee order a rear G body coil over kit and receives air bags. Again do you know about this.

4. Customer Lenie orders Ride Pro e3 with 5gal tank and airpod cover yet receives 3gal kit with no cover. Also you billed my credit card recently for the upgrade and he still has not received his order.

5. Customer Tony orders Ride Pro part# 303334000 and you still have not shipped his parts due to no air compressors.

The only orders I have still pending are as follows:

1. Customer Lenie from above that I have paid in full.

2. Customer Tony from above with that has not shipped due to no compressors.

3. Customer Renee from above that received the wrong parts again paid for in full and we are waiting on the replacements from you.

4. Customer Wes that cancelled due to personal reasons that I refunded.

5. Customer Rich order I have in hand after Ridetech says I never ordered it. I can provide a picture of your invoice and the cashiers check I gave the freight company.


What else Brett? I have spent alot of money on overnights, discounting, and refunds. If I sit here and think about it you actually owe me money and a huge ass apology but screw that as you already stated I am no longer a dealer and hell I just realized you did me a favor...

Perry
PTS

By the way you have called me once in the past year!

Hey would you looky there, my name is mentioned in line 4 and then again in the following line 1... hmmm, man these kind of threads never do anyone any good as there are always two sides and there are people on here who have alliances w/one or the other so the truth is rarely ever really found but still a lot of damage is incurred along the way deserving or not. I'm on this site and over at pro-touring because I really love cars and the main reason is because of the people behind the cars that I get to know and hopefully become friends with one day. Growing up in my dads house, he has always stressed accepting responsibility. You're only as good as your word and your last name is attached to it. If you shake hands it's a done deal, no passing the buck. We have read plenty of these types of threads and I don't ever remember reading anyone actually accepting responsibility. Usually the thread is closed by moderators so in the end, what good has come out of it? I have several orders out through different vendors since black friday all w/the same status but I will tell you about the one with my name on it above. During black friday I placed one of my orders with Perry of PTS for a five gallon airpod as mentioned above w/2 compressors Perry has been very good about keeping me informed on the status of my order as it was delayed weekly waiting on Ridetech to build the airpod who subsequently were waiting on another manufacturer to build the compressors needed to build the airpod. I can see it now, Perry calling Ridetech being told the compressors are one week out and Ridetech calling the compressor manufactures being told they were one week out and each week when the compressors weren't available, the story would have to be retold. As frustrating/tough I know it has to be on both of these businesses, Perry has manned up and made the phone call to keep me informed on his dollar and in my world that goes along ways. I'm not blaming anyone here because neither of these business are truely in control of the final outcome, and yes, I've called both parties along the way and all stories match up. I'm merely pointing out, until someone actually steps up in any case and accepts responsibility for there actions, these threads create more harm than good. Still, Perry calls me weekly and Ridetech's receipt of the compressors is one week out. Unless in the end someone actually has stolen money from me, I'm going to try and not lose sleep over it and yes I will go through Perry(PTS) again as he has made every effort.... here's to the people of Lateral-G and cars

[LILBuzzy]

damn Canadians....why do you have to be so freaking reasonable?

[fleet]

Originally Posted by LILBuzzy

damn Canadians....why do you have to be so freaking reasonable?

As the kids like to say, they chill out.

[Blake Foster]

Originally Posted by LILBuzzy

damn Canadians....why do you have to be so freaking reasonable?

Thats the way WE roll EH!

a Little saying that i like to spew every now and then.

"Price, Quality or Service....................

Pick any 2"

[novanutcase]

Easy Fix...

You find a kick ass deal and move on it.

The distributor/dealer must submit a copy of the confirmed order from manufacturer to you within 48 hours with a prospective delivery date on it. Now you have proof that the distributor/dealer has in fact placed the order and the burden is now squarely on the manufacturer to deliver.

If no such paperwork is submitted to you within that time frame you call your CC company or whatever payment system you chose, such as Paypal, and reverse the charges. Deal over and no one gets burned.

Don't ever pay with a check or cash. It's way harder to recoup your money from scumbags when you do it that way.

John

[LILBuzzy]

Originally Posted by killer69

Thats the way WE roll EH!

a Little saying that i like to spew every now and then.

"Price, Quality or Service....................

Pick any 2"

we hillbillies do appreciate it when you treat us right

[Fluid Power]

Originally Posted by novanutcase

Easy Fix...

You find a kick ass deal and move on it.

The distributor/dealer must submit a copy of the confirmed order from manufacturer to you within 48 hours with a prospective delivery date on it. Now you have proof that the distributor/dealer has in fact placed the order and the burden is now squarely on the manufacturer to deliver.

If no such paperwork is submitted to you within that time frame you call your CC company or whatever payment system you chose, such as Paypal, and reverse the charges. Deal over and no one gets burned.

Don't ever pay with a check or cash. It's way harder to recoup your money from scumbags when you do it that way.

John

I own a distribution company. (for industrial products) this is standard operating procedure for us and everyone I have ever dealt with (vendors AND customers). I have a lady who's job it is just to make sure our orders are confirmed with vendors and my customers orders with me! My fax machine and email is full every morning with confirmation PO's from vendors we have placed orders with (if we do not have it in stock!) The confirmation has the ship date (the actual ship date) We then load the information into our system and an order acknowledgement is sent to the customer with that date. We do not buy on COD we have established lines of credit. They wouldn't do business with us in any other fashion. This entails having an established relationship with a bank, a line of credit with them and cash on hand. All the things it takes to run a business correctly. This isn't rocket science, just good business.

It ****ing blows my mind that this is not SOP for anybody else in this type of business.

Makes me want to open a car parts business. It can't be this hard to run. It just can't.......

Darren

[ccracin]

Originally Posted by Fluid Power

I own a distribution company. (for industrial products) this is standard operating procedure for us and everyone I have ever dealt with (vendors AND customers). I have a lady who's job it is just to make sure our orders are confirmed with vendors and my customers orders with me! My fax machine and email is full every morning with confirmation PO's from vendors we have placed orders with (if we do not have it in stock!) The confirmation has the ship date (the actual ship date) We then load the information into our system and an order acknowledgement is sent to the customer with that date. We do not buy on COD we have established lines of credit. They wouldn't do business with us in any other fashion. This entails having an established relationship with a bank, a line of credit with them and cash on hand. All the things it takes to run a business correctly. This isn't rocket science, just good business.

It ****ing blows my mind that this is not SOP for anybody else in this type of business.

Makes me want to open a car parts business. It can't be this hard to run. It just can't.......

Darren

This is what I have been waiting for someone to post Darren. This is how most any good business is run. The other point I will add is that things do sometimes go south and either we or our vendors may make a mistake or have a problem that is going to make an order late. It is our policy to inform our customer as soon as this information is known. We can then work with the customer for the best possible outcome. We consider ourselves failed if we miss a ship date and our customers have to call us to find out where their parts are. We also have a network of dealers around the country that rep. our products. We expect them to work as an extension of us with the same values toward customer service. If they do not, they do not continue to represent us. It is just that simple. Great info Darren!

[greg5436]

well since i just read thru all the posts i am going to tell you my latest BAD dealings with frank.back in july i saw frank had some deals on radiators and i ordered 2. they showed up with no problems. scott griffen started on a 69 camaro for me. i was talking to frank and he said let me take care of everything you need and assured me that he had his act together and could take care of it quick. i wired him 36,000 and told him i needed all the DSE parts first and everything for the chassis shop to get my car rolling.he said he ordered the parts the day i wired the money.2 weeks later i had not received anything and talked to DSE and said he had never placed the order. i knew i was in trouble right then.after a few calls my DSE parts started showing up.after going over the order 5 times. i could not believe someone could get so many things wrong.i also ordered Baer brake system with floater rear end.i talked to matt at moser in mid august and asked about the rear.he said there was no order for it yet. i told frank just send me the rear housing with the baer floater and DSE brackets installed i would wait on the axles and 3rd member later. he said the send out the rearend complete.3 months later the the rear shows up all unassembled and the wrong gear ratio. i went over the gear ratio 3 different times with frank and 2 times with matt at moser but didn't seem to do any good.in the meantime i had to buy a different rear end housing and a floater setup from GMR. then my calipers showed up and they were the wrong color. the guy at baer said send them back and he would exchange them. i sent them back and someone from UPS stole them before they arrived.what a nightmare,been shipping boxes for 30 years and never had a problem.the guy at baer took alot of time finding this package.i had sent it back in their original box with the Fedex label on the inside. i guess there was a lot of heat over this package that someone reversed the labels and gave it to fedex and it shipped back to me a month later. the man at baer figured this out. finally a happy ending on that story. there are 10 other things that i ordered and i had to call,e-mail and keep track of everything myself. i still don't have everything. if this is what you have to do to save some money i rather pay list price for everything and have it sitting in my garage.

i wish some of these large companies did not have a middle man and would sell at a fair price to all.i have been in the transmission business for 30 years and i don't have any middle men and i deal with over 150 shops and customers right off the street and it has worked for me.

people need to watch out for frank, he is not out to help you at all.
greg5436