Quote:
Originally Posted by Flash68
I guess there is safety buying from Summit and Jegs.
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Yes, just placed a nice order through them for Ridetech stuff. Sure I can order them from other vendors, and will give them a shot (and I tried but not hearing back on a timely manner just lost my business). I.e. I love the fact that Matts and the crew are very cool people and local, good prices and all, but customer service and turnaround can improve (pretty much the perception of a lot of local buyers buying through them). Again I prefer supporting a local business that supports our hobby and sport.
As long as they are responsive and follow through I want to give them a shot at the business first. If I make a call, e-mail, and do not hear back within 24 hours, I will move to the next channel and so on. I am a hobbyst and not a shop or high end builders as several here, but have worked on multiple cars with sizable orders and basically expect to be treated the same way that someone ordering in the thousands. No excuses. If they want to stay in business customer service, honestly and quick turnaround is basic stuff and key.