Gooseneck trailer tips

[Sieg]

Steven - We all know the hot tub and the chick would add way too much maintenance to the package.

[Track Junky]

Originally Posted by sik68

Maybe we're just shopping on the wrong continent:

I got smacked by my wife last night when I said cars before girls but at this level looks like it might be a tie

[Lenie]

Greg, bummed out for ya. I guess it even happens to people who are willing to fork out the dough. You know, I think your situation would piss me off even more than your average budget minded individual. It brings up the question, WHAT'S A PERSON GOTTADO TO GET A CUSTOM QUALITY PRODUCT! I was looking forward to this one but know you'll end up w/a satisfying product from someone. Good luck my friend

[Flash68]

That is such a bummer... sorry Greggers.

[GregWeld]

Originally Posted by 96z28ss

Is this what you mean about no rivets down the side?

Yes ---- and that's the standard Renegade sides --- I was having mine sanding and fared - and two coats of paint so would have no "print through" and be high gloss.

Originally Posted by Lenie

Greg, bummed out for ya. I guess it even happens to people who are willing to fork out the dough. You know, I think your situation would piss me off even more than your average budget minded individual. It brings up the question, WHAT'S A PERSON GOTTADO TO GET A CUSTOM QUALITY PRODUCT! I was looking forward to this one but know end the end you'll end up w/a satisfying product somewhere in the end. Good luck my friend

I WILL get something -- even if it's a temporary diversion. And I agree --- I don't know what I have to do to just buy something. This same factory was working on a 22' IKON toterhome -- and stacker gooseneck for me -- we're talking $750,000 rig -- the very top of the line Freightliner Cascadia tractor with the 600 hp Cummins.... It took them MONTHS -- and then after everything is agreed on - money sent etc -- they came back and said "we can't build it because it's too heavy on the front axle".... I'm like REALLY? Do you people not have a friggin' clue what you're doing? The fix was to go with a larger 28' motor coach -- and TAG trailer --- which I had specifically told them earlier I did NOT want.... and that I was trying to keep the overall length within state limits! <75'>

Originally Posted by Flash68

That is such a bummer... sorry Greggers.

I'm only bummed that these guys have wasted so much of my time....

[camcojb]

Originally Posted by GregWeld

Well.... I think I'm heart broken this morning... but stuff happens while you're having fun sometimes.

The long and short of it is I canceled the trailer order this morning after several emails and phone calls telling me that the Renegade factory has yet to schedule a build date - and that the build date IF I sign off on drawings (that I've been waiting and waiting for weeks to get) might get scheduled July 29th and I'd be 12 to 16 weeks out from there.

All of this time I was working on a delivery date of June! They haven't even slotted a build date!

I signed basic - and I mean the most very basic (as posted here earlier) weeks ago... and I requested more detailed drawings for review.... it was back then that I was told June delivery date. In the meantime I was working under the ASSumption that we were just drilling down on details such as flooring choices - fabrics - and minor details etc.

After several emails requesting more detailed drawings -- and being given many excuses as to why they aren't done (illness etc)... I'm now told that they don't have the expertise to produce the drawings and that there's no build date unless I sign off on what I have! A two year old could draw the basic shapes I have.... and I'm supposed to commit to taking a $400,000 totally custom built trailer based on this. Oh and by the way --- I'm now months out as well --- another missed summer --- because of their inabilities.

I could actually work with the basic drawings --- given a large stretch of "trust" that they build a good product and we can figure stuff out as we go.... but the move of the build date is just the last straw. That infuriates me. Mind you -- I gave the dealer a $150,000 deposit LAST JUNE.

Charley will just have to watch TV from the little 12V cigarette lighter version I'll buy at Camper World... :

I just don't get it. You are the kind of customer I would DREAM of having, and they just piss it away. Makes no sense.

[GregWeld]

Originally Posted by camcojb

I just don't get it. You are the kind of customer I would DREAM of having, and they just piss it away. Makes no sense.

Ya know Jody -- Seriously -- I am a dream customer. SAR - which should stand for Stupid Ass Retards - worked the entire build of the '32 with funds UP FRONT without once ever having to ask me for a reload. Who does that? Me... because I understood that it was "tough" out there and I figured I'm going to have to pay for the stupid little car no matter what - so big deal if I'm 30 days ahead of the game. Big whoop.

Brizio has been working now for several months - billing against the funds I wired him this summer.... and he's nowhere close to being out of money. The entire build was discussed - motor - tranny - color - interior - stance - looks - everything UP FRONT.... They're not waiting on me for a single thing. They know exactly what I want - they have funds to buy all the parts - body - frame - motor - everything.... way before they need it. How easy is that? I trust them. I know what I want - I communicate it - and let them rock and roll.

I don't ask for a discount for cash - I don't ask them for interest on my money - I only ask that they hurry up because I'm like a little kid waiting for Christmas morning.

This is why I say "it must just be me". SAR screwed the pooch.... cost them the next build.... the trailer guys (Renegade) have now blown through TWO builds and got neither of them. Little wonder business is tough! It's hard enough when you do everything right - let alone when you're stupid enough to blow through the easy customers! UGH!

[camcojb]

Originally Posted by GregWeld

Ya know Jody -- Seriously -- I am a dream customer. SAR - which should stand for Stupid Ass Retards - worked the entire build of the '32 with funds UP FRONT without once ever having to ask me for a reload. Who does that? Me... because I understood that it was "tough" out there and I figured I'm going to have to pay for the stupid little car no matter what - so big deal if I'm 30 days ahead of the game. Big whoop.

Brizio has been working now for several months - billing against the funds I wired him this summer.... and he's nowhere close to being out of money. The entire build was discussed - motor - tranny - color - interior - stance - looks - everything UP FRONT.... They're not waiting on me for a single thing. They know exactly what I want - they have funds to buy all the parts - body - frame - motor - everything.... way before they need it. How easy is that? I trust them. I know what I want - I communicate it - and let them rock and roll.

I don't ask for a discount for cash - I don't ask them for interest on my money - I only ask that they hurry up because I'm like a little kid waiting for Christmas morning.

This is why I say "it must just be me". SAR screwed the pooch.... cost them the next build.... the trailer guys (Renegade) have now blown through TWO builds and got neither of them. Little wonder business is tough! It's hard enough when you do everything right - let alone when you're stupid enough to blow through the easy customers! UGH!

To me it's much easier (and more successful) to keep your customers happy and get the rewards of that relationship, plus the additional business they bring because they're happy and spread the word, than to not take care of your customers and constantly battle to replace the ones you lose so you stay in business. As hard as it can be to develop a good customer it baffles me that so many companies just don't seem to care about keeping them.

[Sieg]

Originally Posted by camcojb

To me it's much easier (and more successful) to keep your customers happy and get the rewards of that relationship, plus the additional business they bring because they're happy and spread the word, than to not take care of your customers and constantly battle to replace the ones you lose so you stay in business. As hard as it can be to develop a good customer it baffles me that so many companies just don't seem to care about keeping them.

Sadly the 80/20 rule applies to your common sense and logic. Unbelievable isn't it.

[GregWeld]

Originally Posted by Sieg

Sadly the 80/20 rule applies to your common sense and logic. Unbelievable isn't it.

I've been buying cars from one dealer here in Seattle since 1976.... I'm on #9 now... It's really not hard to keep customers. Treat them with respect... do what you say you're going to do... be honest when things aren't going as they should.

When I was the factory Rep for Brown Jordan... I treated every customer as if we were partners. The better they did - the better I'd do. After all... I was a commissioned rep... so I got a percentage of everything. I could write one order and feed them full of crap - and make nothing from then on... Or I could help grow their business - which would in turn - grow mine.

Not really rocket science.