Quote:
Originally Posted by Northcoastnovas
I have air ride in a daily driver goin on 7 years.The valves get debris in them and stick open allowing 150psi to fill the effected bag.Moisture eventually damages the aluminum and they leak.Very irritating when you have some place to be and you have to deal with these problems.I've spoke with ride tech,their answer was just buy new valves at over 250 bucks a pop.I need 2 sets.My compressor burnt up,same thing we don't deal with them,you can buy a new one or call Viair maybe they can rebuild it for you.I don't think I'd put another system in a car knowing the problems I've dealt with or the support I received.I got the feeling unless I was spending 5 grand don't bother us.I'm sure every one's experience is different,mine was maybe a 4 out of 10.Did I mention the monroe shocks that wore out prematurely?
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If you are experiencing debris in your sealed system, it has to be coming from an unfiltered compressor inlet. Over time the air compressor will undoubtedly ingest some dirt that will eventually cause both the compressor to work harder [and possibly burn up] and eventually gum up the airvalves. The solution is simple...clean out the system and put the air inlet filter back on the compressor.
I would sure like to know who you talked to for help. Your problems are NOT typical...IF you are using our equipment. I say that because we've experienced [and resolved] these kinds of problems with valves [and compressors] during development...that is why we made the neccessary refinements before releasing them to the public over 14 years ago. It is also why we carry rebuild parts for the valves for those who DO end up with dirt in the system.
What we DO find in many cases is that the air suspension in question is not actually our system, but a generic "air ride" system that has been assumed to be from Air Ride Technologies [now RideTech]. In those cases we still do as much as we can to help resolve problems. Sometimes that includes recommending that the customer buy new parts.
As far as encountering the lazy customer service attitude you have indicated at RideTech...well, you are simply mistaken about that.
My guys on the phone have been here anywhere from 6 to 14 years. They know exactly what they are doing and what they are talking about. They may not have given you the answer you were hoping for, but I can absolutely guarantee that it was delivered with courtesy and effeciency.
I also have 2 guys who are "in training"...meaning they have worked here for over a year and are now sitting right beside our more experienced tech guys learning exactly how to handle these kinds of problems in the most positive manner possible. They routinely deal with not only hotrodders, but military and industrial customers who have absolutely no tolerance for unsatisfactory service and who continually give us excellent grades on both product and service.
If you want your suspension done right...or fixed after it wasn't...we will gladly assist.