This kinda reminds me of the stories I hear about how guys leave their cars with the body shop, engine shop, (Insert your nightmare repair experience here) and then have to go take it back unfinished and way off schedule.
A few things my Dad taught me, Look others in the eye when you talk to them, shake hands with a firm handshake, always keep your word. Its amazing how many people dont follow those simple things and I make it a policy not to do business with those who cant follow the first two. . . chances are they wont keep their word either.
Man Andrew I hate to hear this turned out bad for you.