I too like this idea, it's something that has been discussed many times. There are plenty of positives, but there are also negatives. Protecting people from bad businesses is a good idea, but how do we differentiate between bad business and someone who thinks they got screwed and just wants to burn a business by giving false accusations and half-truths. I think we all know that there are 3 sides to every story. lol
Here's an idea that I'll just throw out there for debate/discussion. What if we had feedback system that was universal, like grading A through F on many aspects of a transaction. Say, pre-sale communication and education, turn around time, quality of product/service, value of product/service, after the sale communication/support, dispute resolution, etc, etc. These universals could be applied to every transaction and could be followed up with a summation of the experience. I would then close the thread. Any follow up discussion about it could be started in the Open Discussion and linked back to the Business Review thread. It would keep the Reviews VERY easy to follow and search.
I simply don't want a bash fest. If this is a direction we, as a community, want to go, it should be productive. One of my biggest pet peaves about the internet is when someone has a question or problem and they just jump in with both feet making accustions when they NEVER even called the business to ask about the problem first. It's happened here many times and I've seen on every automotive Forum that I'm on.
What do you guys think about a graded feedback system?