Ricks' 1st Gen

[murtah]

Anyone else have any trouble with their customer service lately. They used to be top notch IMHO. I heard tha Eckler's recently bought them out.

3 months ago I ordered $2,500 in parts from them so I could take advantage of their low prices and 10% off w/ free shipping on orders of 1k or more. They told me they were out of 10 particular part #s and they couldn't back order them because they were switching to a new computer system. I was told to order them later. I asked if I would get the 10% and free shipping, otherwise, i would split my order up. They agreed to do this. A month ago I ordered 7 of the 10 part#s they had in stock, got free shipping and 10% off.

Called back today to order the last 3 part#s and was told I couldn't get free shipping and the discount. I explained what the deal was and told them to look me up in the computer. They said my info won't be in there because they didn't transition it over. They transferred me to a supervisor who said I shouldn't have been given the discount and free shipping last month. I tried explaining the deal I had and that I had to keep checking on availability because their pending system upgrade wouldn't allow backorders, etc. Their response was that I couldn't just keep calling and ordering parts with a discount. I re-explained the situation and the supervisor told me that with the new system as far as they were concerned my last order was complete. They weren't interested in seeing a faxed receipt of my original order. They went on to say it wasn't their fault or mine it was the manufacturers'. As if the factory has anything to do with Rick's policies and discounts.

I can't believe they treated a long time customer this way. There are way to many suppliers out there to have to put up with this BS. I would rather piss glass than give Rick's 1st Gen anymore of my business.

Excuse the rant,
Jim