...

Go Back   Lateral-g Forums > Lateral-G Open Discussions > Project Updates
User Name
Password



 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
  #11  
Old 09-15-2014, 03:34 PM
Lous69 Lous69 is offline
Senior Member
 
Join Date: May 2012
Location: St. Louis
Posts: 148
Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just have to tell you about another very positive customer experience.

I decided to buy an enclosed trailer for my car. I didn't even know what to look for when I began my search. I just knew I wanted to find one in time for an already planned trip.

By searching some of the threads on this forum and others, I at least started to understand some of the choices and trade offs.

It wasn't until I started talking to Chad Servais of Becker Custom Trailers in Wisconsin that I really started honing in on what I needed for my purposes.

Chad and I only talked on the phone but he was WAY more helpful than other sales people I called and even the local trailer distributors I visited in person.

I especially appreciated how he answered all my questions with more than yes and no answers.

After I missed an opportunity to buy a trailer Becker had in stock, Chad scurried to find another one for me. Luckily he found one at the factory that had just been built. He then worked with the factory to have some special modifications made before it shipped to me. (Little things like welding in a plate for me to anchor an electric winch to.) Some how he got it all orchestrated with the factory and on its way in time for my trip.

With people like Chad it is truly a pleasure to do business. He genuinely cared about me finding the right trailer for MY needs versus trying to upsell me or convince me to buy something else that wasn't exactly what I wanted. He never showed fatigue from all of my newbie questions.
He never pressured me to buy more than I really wanted. It was a pleasure to do business with him!

Here a few pics of my new trailer taken before it left the factory:







I knew I wanted to have an escape door. This one also has an easily removable wheel well making it more likely that I will be able to open the door on almost any car I decide to trailer.











Even though it's just a big box on wheels I'm really excited.

Thanks Chad!

Last edited by Lous69; 09-15-2014 at 03:48 PM.
Reply With Quote
 


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 10:47 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
Copyright Lateral-g.net