Lots of Vendor Talk, here's my Jerry McGuire

[Stuart Adams]

If I were a vendor or a dealer I would be very upset at Dealers that hold others money to pay for parts ordered before. THAT is the real problem.

Think about it, if the bad dealer is selling parts at cost then the other dealers are not selling at all because of this ploy. Bad dealer doesnt need a profit because he is using this current money minus his cut to pay for the previous orders. That is what is killing the ethical dealers. Profit on the order is NOT the way BAD dealer makes money.

[NewGenWheels]

Originally Posted by Stuart Adams

If I were a vendor or a dealer I would be very upset at Dealers that hold others money to pay for parts ordered before. THAT is the real problem.

Think about it, if the bad dealer is selling parts at cost then the other dealers are not selling at all because of this ploy. Bad dealer doesnt need a profit because he is using this current money minus his cut to pay for the previous orders. That is what is killing the ethical dealers. Profit on the order is NOT the way BAD dealer makes money.

ding ding ding... exactly.

[realcoray]

Lately I think I'm realizing that for any service type company, the vast majority of them in a given industry are pretty much completely terrible as far as customer service goes.

When even my brother was in the parts/cars business, I got pretty much the same service level from him as around half of the vendors of lat-g I've bought from, which is to say far less than ideal.

It's the same with pretty much every other industry I interact with, a common one even cited here is contractors, but I've so far this year had similar poor experiences with real estate agents, bankers etc.

As Greg noted, there are a lot of vendors that you never hear bad things about and that's usually a good sign. I think a number of those vendors have also shown (as have leaders in other industries) that you don't need cut throat pricing, and that people will pay for quality products and service.

[jocko124]

Originally Posted by realcoray

Lately I think I'm realizing that for any service type company, the vast majority of them in a given industry are pretty much completely terrible as far as customer service goes.

When even my brother was in the parts/cars business, I got pretty much the same service level from him as around half of the vendors of lat-g I've bought from, which is to say far less than ideal.

It's the same with pretty much every other industry I interact with, a common one even cited here is contractors, but I've so far this year had similar poor experiences with real estate agents, bankers etc.

As Greg noted, there are a lot of vendors that you never hear bad things about and that's usually a good sign. I think a number of those vendors have also shown (as have leaders in other industries) that you don't need cut throat pricing, and that people will pay for quality products and service.

Very well said. I think a lot of customers are more than willing to pay extra for great customer service and products. I think SC&C, Kore3, and HPI are great examples of this.