how long you guys waiting for wheels???

[Fastbowtie]

Originally Posted by tyoneal

To those experiencing a difficult time dealing with a business.

I had some issues a couple of years ago and this is what I did.

Before I get started, I'm not an Attorney, nor do I give any legal advice of any kind, some laws I mention may have changed since I was introduced to them.

Since you have good documentation, consider sending a message to the AG of the State their Head Quarters are located in.

Tell the AG that after months and months of keeping you money, after they have repeatably lied about the timing of your order product, and at this point your not sure whether or not they intend to ever deliver the wheels.

When the AG starts getting several of these letters and the amount of money involved. (Collectively) Letters go out, and Businesses Really don't want to be getting these types of letters.

Follow up to AR that you are speaking with council regarding this issue, and send them a copy of the letter you sent to the AG. Say that if you don't see some positive results asap. You will also be looking into the options the DTPA (Deceptive Trade Practices Act) provides for consumers who have been taken advantage of by Businesses.

If you don't hear anything quickly, get a letter sent from an attorney, everyone having problems get together and hire one Lawyer to write a letter using all your names. (You can split the bill and it helps build up the $$$ amount of the possible damages. Letters will cost $200-$600. It's the letterhead I think that gets their attention the most.

BTW: The DTPA allows consumers to sue for Treble damages. (At least it used to)

This at least what I did to settle some issues I had to address several years ago.

Send ALL Correspondence Registered, Return Receipt. So you can make sure it was received and who signed for it. I always go to the web-page and send things to someone at the very top of the food chain. They generally have the power to kick some ass.

(Again, I'm not an Attorney, nor do I give any legal advice of any kind, some laws I mention may have changed since I was introduced to them.)

Please do as you see fit, if you know an attorney, bounce this off him/her a see if this will get their attention. The years I have been in business have taught me that, "If you don't stand up for yourself, no one will"

I hope this might help you get started. If there are any REAL Law Professionals on this site, please correct, modify or slam any or all of the information I just wrote.

True legal skills are always better than just some ones past experiences.

Let us know how it turns out one way or the other. Share with us what worked or what didn't work.

Good Luck,

Ty O'Neal

Ok so the Wheels Finally came today. Ordered on May 25 Received on Nov 14th. They did take $250 off the order. Can anyone top that time received? 5 1/2 months for CL205's.

[Fastbowtie]

Originally Posted by Fastbowtie

Ok so the Wheels Finally came today. Ordered on May 25 Received on Nov 14th. They did take $250 off the order. Can anyone top that time received? 5 1/2 months for CL205's.

UPDATE: Sent this in today.

Hi, I ordered a set of CL205's on May 25th of last year. I was told it was going to take 3 to 4 weeks because of their sizes. After 4 weeks they told me that they were not made yet because they were having issues with the centers. Once the centers did become available my order was lost. So they resubmitted and told me it was going to be done right away. After waiting another 4 weeks I proceeded to call back and at that time I was informed that there was no paint for the centers, and that this paint was special from China and was on back order. At that time I was told it would be at least another 4 to 6 weeks before they could get this special paint in. So the paint finally comes in about September and then I'm told that there are no hoops and that we can not make any rims until these become available. Finally some hoops become available and the rims are made and sent to me in November. After receiving them I inspect them and find that 2 of the rims are damaged. They have been dropped. The box has a cut on the rim edge and the dents are pretty bad. So I call back and they send call tags for the damaged wheels. Another month goes by its now December and I have heard no word back on the original rims I sent back. My Father looks closer at the other rims that we kept and finds that I have missed to more dents on the inside of the lips on the ones I kept. I call on Thursday January 3rd for status on the rims I already sent back and to inform them that I have 2 more that need to be sent back. I realize that the whole reason these are damaged is because someone has shipped these with out the plastic rim guards that go around the outer edge. I get a call Friday January 4th from the Dealer Jack at Fast lane in Kansas City that the person I was working with Brad is no longer working at American Racing he has been promoted to Weld wheels and also that American Racing is now requesting all of my rims be shipped back and we get a full refund. NO RIMS AT ALL. Ok I think I have been a pretty good sport about all this. For all the excuses that Brad has given me and what I ended up receiving. Now I have missed out on a complete summer and fall. It is now winter, I am looking forward to getting my car out for next season I have selected the wheels I wanted and would choose not to go through this process again. I would like some customer support. My Friend had ordered wheels from you in about the same sizes and had no issues at all, (he had suggested your company, boy does he feel stupid now) I don't understand why this is such an impossible task. Please could someone call me back and really straighten this out. I really would like to use your product on my car. I have not sent the 2nd set of wheels back yet. I am waiting on a call from you. Thank your for your time.

[67velle]

call Tim at PRRC and just get another brand!!!!!!!!!!!!!!!

[NvrDun71]

Originally Posted by Fastbowtie

UPDATE: Sent this in today.

Hi, I ordered a set of CL205's on May 25th of last year. I was told it was going to take 3 to 4 weeks because of their sizes. After 4 weeks they told me that they were not made yet because they were having issues with the centers. Once the centers did become available my order was lost. So they resubmitted and told me it was going to be done right away. After waiting another 4 weeks I proceeded to call back and at that time I was informed that there was no paint for the centers, and that this paint was special from China and was on back order. At that time I was told it would be at least another 4 to 6 weeks before they could get this special paint in. So the paint finally comes in about September and then I'm told that there are no hoops and that we can not make any rims until these become available. Finally some hoops become available and the rims are made and sent to me in November. After receiving them I inspect them and find that 2 of the rims are damaged. They have been dropped. The box has a cut on the rim edge and the dents are pretty bad. So I call back and they send call tags for the damaged wheels. Another month goes by its now December and I have heard no word back on the original rims I sent back. My Father looks closer at the other rims that we kept and finds that I have missed to more dents on the inside of the lips on the ones I kept. I call on Thursday January 3rd for status on the rims I already sent back and to inform them that I have 2 more that need to be sent back. I realize that the whole reason these are damaged is because someone has shipped these with out the plastic rim guards that go around the outer edge. I get a call Friday January 4th from the Dealer Jack at Fast lane in Kansas City that the person I was working with Brad is no longer working at American Racing he has been promoted to Weld wheels and also that American Racing is now requesting all of my rims be shipped back and we get a full refund. NO RIMS AT ALL. Ok I think I have been a pretty good sport about all this. For all the excuses that Brad has given me and what I ended up receiving. Now I have missed out on a complete summer and fall. It is now winter, I am looking forward to getting my car out for next season I have selected the wheels I wanted and would choose not to go through this process again. I would like some customer support. My Friend had ordered wheels from you in about the same sizes and had no issues at all, (he had suggested your company, boy does he feel stupid now) I don't understand why this is such an impossible task. Please could someone call me back and really straighten this out. I really would like to use your product on my car. I have not sent the 2nd set of wheels back yet. I am waiting on a call from you. Thank your for your time.

Sent you a PM