Fesler hood hinges anyone else have problems with shocks ?

[wedged]

Originally Posted by Bowtieracing

No offence but what part you did not understood what Chris just said???

Pick up the phone a give Amy a call -its not rocket science..

try re-reading that post. it was a joke.

[Vegas69]

Wow, this one is blown out of proportion. The only logical explanation is faulty or wrong struts. I don't think throwing the guy under the bus is neccesary. If he want to call for a good will replacment he will. Call Amy and get a new set of struts or pop for a set yourself. Done deal....

[fesler]

Originally Posted by wedged

I don't get why there are some people upset about this ? A guy is having some trouble and came on the site to see if anyone else is having the same problem. He didn't bash the product or the vendor. This type of thing can be a "good" problem. The vendor stands behind the product and is willing to help and everyone can see that.

As a vendor myself, these types of posts used to upset me. "Why didn't they contact me first ??? " , I used to wonder. The main reason is that the customer wants unbiased input and wants to hear it from another customer, not the vendor. I don't let these type of posts bother me anymore. Many times I would just watch the thread and wait for the e-mail about the problem. In fact, I especially like the ones that DO bash the products. In those cases, 99% of the time the customer did not follow instructions or tried to "make it work" when a simple phone call or e-mail would have prevented the problem they created themselves. In the few cases of an actual defective product, it was quickly replaced.


Ok, rant over. play nice ! LOL

We are not upset about it at all but first thing always with a problem call the vender first then if you dont get your answer go to the forums. We are here everyday and he could have had this solved by now if he would have just called us. Now we are into this going on a week and we still have not heard from him. We just want to fix the problem he is having so he is happy thats all.

[ccracin]

Originally Posted by wedged

try re-reading that post. it was a joke.

It was absolutely a joke! But, since it was was mis-understood, I deleted it. I don't want to complicate this any further. Chris is a stand up guy and I'm sure he is not upset as he said. When you add vendor names to a problem post, you can not control how people will take it. My apparently poor attempt at humor is a good example. I was poking fun at Chris and someone thought I was serious. All I can say is be careful what you post with regard to problems before talking to the vendors.

[chr2002ca]

Originally Posted by fesler

We are not upset about it at all but first thing always with a problem call the vender first then if you dont get your answer go to the forums. We are here everyday and he could have had this solved by now if he would have just called us. Now we are into this going on a week and we still have not heard from him. We just want to fix the problem he is having so he is happy thats all.

Well, I have purchased a product from you Chris and I couldn't be happier with it, and I think this thread has done nothing but prove your commitment to customer service via your own posts and posts from others. So, all in all, it's a good thing. I do agree that if a customer has a problem with a product, that they should talk to the vendor first, however in some cases it does help to get unbiased opinions first or at the same time. A person might want to simply check if other people are having the same problem with that specific part so that he/she might avoid just installing a replacement that's going to go bad again. This becomes even more important if the part is not simple to remove and re-install. The person is not trying to make a vendor look bad by inquiring about the part on a forum, he/she is just trying to look to the future to avoid the potential headache of having to deal with the replacing a chronically faulty part over and over. Even if the part is consistently bad, it doesn't mean the vendor is bad. The vendor might go out of its way to replace the part over and over or even refund the money, but that won't make up for the lost time and headaches of multiple replacements. So that's why someone might check around first. Of course, there's a proper way to do that, and maybe this person could have worded their initial inquiry a little better. I can see why it caught your eye and caused your initial response.