My customer experience with Prodigy Customs

[onevoice]

I have spent a few days hanging around Prodigy Customs with Frank when my car was being finished up. It is not an excuse, but Franks phone rings constantly, but he is not hard to get. If you have a problem, pick up the phone. I have never had a problem getting through. His phone number is in every post signature.

This kind of post makes people think something shady is happening, when it is in reality just a simple mistake. Frank is a straight up, no BS guy. He has hundreds, if not thousands of satisfied customers, and probably just as many he has given advice to that haven't actually bought anything. I have no problem recommending his shop to anyone, and I would assure you he will make any mistake he has made right.

[Mkelcy]

Originally Posted by barraza

I have spent a few days hanging around Prodigy Customs with Frank when my car was being finished up. It is not an excuse, but Franks phone rings constantly, but he is not hard to get. If you have a problem, pick up the phone. I have never had a problem getting through. His phone number is in every post signature.

This kind of post makes people think something shady is happening, when it is in reality just a simple mistake. Frank is a straight up, no BS guy. He has hundreds, if not thousands of satisfied customers, and probably just as many he has given advice to that haven't actually bought anything. I have no problem recommending his shop to anyone, and I would assure you he will make any mistake he has made right.

There is no reason to charge a customer's credit card long before a part has been ordered. I can see the need to assure that the credit card has sufficient capacity before actually placing the order, but the time difference between charging the card and placing the order should be days, not months.

I've concluded that the small savings aren't worth the worry.

[jocko124]

I think the biggest mistake vendors make is being too optimistic with delivery times--which I think is the exact opposite of what they should do. I actually ordered a part (without being charged for it) last November. I still don't have the part, but I'm not upset---why? because when i ordered the part, the guy told me it was a long lead time because there's not a big demand for A Body parts. Had he told me it was 3 weeks out 8 times in a row, I'd be very upset right now!

[jjump59]

I've had both good and bad dealings with Prodigy. Alot of people standing up up for them and I don't feel it's right to only hear about the good ones. Not gonna post all the details but same stuff as other guys that recently posted. Even when I wanted my money back that was a problem. Heard alot of excuses for not returning calls and or emails etc. I don't do business with them any longer. Good luck getting your stuff, hope it all works out for you.

[carbuff]

Originally Posted by Mkelcy

There is no reason to charge a customer's credit card long before a part has been ordered. I can see the need to assure that the credit card has sufficient capacity before actually placing the order, but the time difference between charging the card and placing the order should be days, not months.

And that quote perfectly summarizes my feelings about this situation and the reason for my original post: to let others know that this can, and does, happen. There is no excuse for these kinds of delays when these vendors, for the most part, are simply having parts drop-shipped from the manufacturers once an order is placed and paid for.

And while I would be best served to just leave well enough alone at this point, I'm too damned stubborn to do so... This completely irked me:

A email, message, anything would have triggered me and brought you to the top of the list.

Oh? So what were the communications that we had in February and March? And the phone call we had in early April when we discussed the wheels? How many more times do I have to bring myself to the "top of your list"?

So in closing I am not putting any blame on you, but a call yesterday, email or message would have been nice.

Perhaps... But being 'nice' isn't the point. You run a business, a business that in no small part utilizes the 'free advertising' that you get by posting in these forums. Yes, I realize you pay to formally advertise as well, but you get a lot of "word of mouth" advertising here too. The point of the original post, as I stated above, was to let other people know about this entire experience and allow future customers to make a more informed decision about where they choose to send their money. My choosing to contact you, yet again, rather than sharing my experience with others, would have served no one but you...