I have a rant!

[MotleyDrew]

I like bugging Steve but all kidding aside these guys are shooting themselves in the feet. Customer service needs to be priority one. In my job I receive upwards of 100 techincal emails a day which I have to respond to as it could mean the difference of keeping or losing a customer. Some people are worried about email as it leave a paper trail that can be reference at a later date. They would rather just says thing via phone so they are not on the hook so to speak.

The american economy sucks right now and these companies should be fielding evey call they get to maintain market share.

At this point its an easy choice.