D&D Performance / T56 tail seal

[canrc]

Originally Posted by chr2002ca

Tremec might know. 1-800-401-9866. The tail shaft seal problem popped up a few years ago and I would think new ones are now shipping with it(metal perimeter versus all rubber), so if Tremec is installing them, they should have the part number.

Thanks Chris you are correct the viper version has a metal perimeter. Jim at hurst put me in touch with Rob at Tremec -- new seal is on its way.

[WSSix]

Hope you've got your problem solved, Raj. Thanks for also letting me know about D&D. They may be in the business of selling transmission, but they won't be selling one to me, ever.

[Todd in vancouver]

Originally Posted by WSSix

Hope you've got your problem solved, Raj. Thanks for also letting me know about D&D. They may be in the business of selling transmission, but they won't be selling one to me, ever.

And here in lies the problem with poor customer service. The funny part to me is that I do business consulting for a living and I tell all my clients that you need to treat every phone call like your business depends on it. What I actually tell my clients is "treat every customer like it was your grandmother on the other end but like you are paying the bill".

I'm not going to judge DD as I have never dealt with them but stories like this have a way of planting seeds in people's minds and later lead to a business owner trying to understand why their phone has stopped ringing. With the Internet today a business really has to be on their best behaviour, all the time, with every customer.

It's a tough market place out there and unless you have a captive market and not dealing with the general public, business owners need to get dialled into their business and their customers.

Glad to hear you got your seal and the true cost to DD will never really be known in lost opportunity and future sales. It really is sad,but hey, as long as businesses keep messing up I will always have a full time job.