I posted my comment to actually generate more of this exact type of discussion in this thread and I see it worked. Some great responses from builders and customers in this thread now.
Quote:
Originally Posted by ironworks
The biggest thing I have learned in business is picking the right customers. This is really hard, I have picked my share and more of some bad apples. At this point we have some awesome customers. And having a good customer does not have anything to do with how thick their wallet is. It helps. But it really has to do with their ability to actually understand the amount of work it takes to build this junk and be able to tell the difference in quality of cars and be able to reasonably understand the level of work that will satisfy them and that they will be able to pay for in a timely manner.
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Great point and not talked about a lot. It's always prospective customers looking for a shop, not the other away around.
Quote:
Originally Posted by GregWeld
This is a HOBBY -- do you enjoy the journey? Do you understand what this costs in terms of not just cash - but time? Do you want your car done next week - or are you ready to just wade in and keep at it until the car is ready? I have a buddy / friend that spent 2 million dollars building a car and he's never taken the car home even though it's finished years ago... HE loves the process he really doesn't care about the car once it's done. He's already moved on to the next project or two... MOST OF US AREN'T THAT GUY -- but you may be surprised at what kind of guy you are... the process -- or the "get 'er done" guy. Etc. The trouble is -- most of us don't know who we are.
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So true and you gotta just learn the old fashioned hard way to figure this out usually.
Quote:
Originally Posted by GregWeld
I would challenge you all to another way of thinking....
If the "shop" isn't PROUD of their work --- and you look around a shop and all you see is a bunch of halfassed finished cars - in disarray... dusty... parts strewn all over the benches and under the car... IS THAT THE WAY YOU WANT YOUR PARTS AND PROJECT TREATED? Oh yeah ---- he's cheap per hour. But most likely you're paying his rent and food bill and not getting any work done...
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Another great point. Some people think they know exactly where everything is in their shop (you may think you are organized in your clusterf*ck way but the perception to customers and visitors is that you are a mess -- THAT matters).
And taking care of your expensive parts paid for with hard earned dollars is important too. Just having them simple protected in their staging area or on their dedicated cart means a lot to me. I have dealt with both.
Good talk, Rusty.