Quote:
Originally Posted by V8TV
.... knowledgeable enough to be given a task and get it done, the first time, without re-dos, wasted time and materials.
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I like the above part. Keeps the customer happy knowing their car will be done on time and done right. And I know it keeps you happy by saving you money and doing it right
"the first time." We all know when the customer is happy, you're happy.