Anvil Auto - Lateral-g Forums

dhutton · #1 01-13-2015, 07:51 AM

I don't understand why you are consulting an attorney when they have offered you a full refund. Maybe I am missing something here...

Don

**n77nxc** · #2 01-13-2015, 08:06 AM

The legal advice you received is open for debate. Most courts will require you to sue the business (defendant) in the state where the transaction occurred (California).

Also, I'll go out on a limb and say the amount of money we are talking about here wouldn't justify any legal action. Just to retain a lawyer in California, you are looking at a decent amount of money that you may or may not be able to get back.

I'd cut your losses (time) and take the refund.

**ANVIL1** · #3 01-13-2015, 11:30 AM

Hello David,

To follow up with what Matt posted on Pro-Touring in response to your inquiry, Matt didn't know it was you he was corresponding with. He asked you for your name and email address so he can look up your order, but you did not provide that information. We unfortunately don't know all of the screen names of our customers on the forums. If he knew it was you, he would've told you the status of your rear spoiler. The parts Matt advised are due any day now are from a different factory that does not make the rear spoilers. As you were previously informed, we have a rear spoiler on order for you and will provide you with the ETA as soon as we know what it is. You were given the option of a full refund but you declined. You chose to wait for the part. We are not trying to keep parts from our customers. What we are trying to do is make sure we are not selling subpar parts. Since that is what we were receiving from our factory, we had to halt production until these issues were resolved. It took longer than anticipated but we have high hopes that the next batch of parts will have the quality we expect and require before shipping any of them to our customers. Your Rear Spoiler is next in line for production. If you can no longer wait for it, we will give you a full refund. Regarding attorneys and lawsuits, on our end, we are doing all within our control to appease you. Legal action is not necessary. If however you continue in that direction, we will proceed with issuing a full refund for the rear spoiler and consider your order closed.

Thank you, Manal

raustinss · #4 01-13-2015, 12:35 PM

This all seems a little ridiculous on both parties....
A a full refund was offered
B this quite clear miscommunication on both sides
C I have NEVER heard anyone want to get a. lawyer for such a small amount.
D 1.5 yrs is quite excessive IMO
E Anvil Auto is a very reputable company I got in on a blem sale the Chevelle trunk lid I ordered came a day faster then I was told, packaged very carefully and truth be told I can't even find the so called blemishes in the trunk lid and I have a eye for detail, having said all this your issues are yours and I have no problem ordering from them in the future.
Best of luck

Build-It-Break-it · #5 01-13-2015, 01:02 PM

I've bought deck lid, hood, cowl panel and wing from Matt and Manal with no issues. If they offered you a refund just take it and move on? They are extremely easy to deal with and honest. This should be moved to feedback section or contact them directly to try and resolve it?

Vince@Meanstreets · #6 01-13-2015, 01:43 PM

That long is excessive I get that but If they say it's coming I'd wait. It's tough to rely on outside vendors. Its a spoiler not a fender or a hood so you can deal without it.

mstennes · #7 01-16-2015, 12:54 AM

Quote:

Originally Posted by dhutton

I don't understand why you are consulting an attorney when they have offered you a full refund. Maybe I am missing something here...

Don

This -----^ seems to me you just want a fight, you have already decided your plan of attack, and to me, just trying to have Lareal G justify your decision.

ADiCarlo · #8 01-16-2015, 01:17 AM

I've bought parts from these guys and met them personal at there shop and had nothing but a positive experience.

I've waited 8 months for parts from a reputable company and it sucked but I rather wait and have it perfect then something sub par.

If your in a rush get the refund. I bet Munssey Speed and Design can make you something it'll just probably be 4 times as much.

Fast Cheap Quality = You pick two I keep one lol

raustinss · #9 01-16-2015, 10:14 AM

Quote:

Originally Posted by mstennes

This -----^ seems to me you just want a fight, you have already decided your plan of attack, and to me, just trying to have Lareal G justify your decision.

I agree I'd be upset at the long wait but....still agree

68vert · #10 08-26-2015, 09:52 PM

Its been a while since I logged in and checked my threads. I received a call from Anvil a few months back and was told a rear spoiler came in for another customer but when he arrived to pick up his other parts he changed his mind on the spoiler and do I want it. I was so excited I cut her off with a "YES".

Prior to my post; with several emails and calls placed and no answer after weeks went by, I contacted my attorney to check my options. When he asked what I wanted, I said my part. Thats it.

Flame me for being excessive. Whatever. But posting my experience got me responses and finally my part. Everyones great to deal with until there is a bump in the road.