Sometimes things don’t go as planned

[tcgrmt]

Ron I want to thank you for your workshops and sharing your knowledge and experience with us. I don’t see anyone else offering this up. Since my first workshop I knew I had a lot to learn and why my car was handling so poorly. Since then I have attended every workshop. After measuring my car up and getting it optimized by you along with your shock and spring package this thing is mean and only held back by the driver at this point.
Your continued support after the sale is also greatly appreciated including answering text on weekends when I am racing.
Looking forward to working with you on the future changes to make this thing even meaner and hopefully my own track warrior chassis car someday.

[mach1]

I read some of what was in the other thread and it seemed like a lot of childish **** talking which I'm not really interested in but I was very surprised as all of my dealings with Ron over the past 5 years have been on the up and up. He would always go above and beyond as recently as a couple of months ago when something was missed in a shipment and without question it was overnighted to the race track for our race that weekend.

As was said, sometimes things go wrong, we all fail, it's how we learn, how you handle that and move forward is key, I will continue to do business with Ron especially since he is owning up to this as any upstanding person or business owner should. Lesson learned, make it right, move on and keep kicking ass.

[Rmt]

I tried posting earlier, in the vendor/member feedback section, but it was as never approved, so I’ll repeat it here.

Basically, I concur with the earlier post, and my experience had been that Ron Sutton is a GREAT guy to do business with.

After learning so much from reading his posts on this forum,
I purchased a complete design from RSRT, wanting to avail myself to the experience being offered.
He told me up front, that he was a one-man business, and sometimes there would be delays as he got backed up.
As construction progressed, “new car bugs” came up, and Ron was always there.
Improperly made parts replaced, and solutions and alternative ways of going about whatever was difficult.

Being the “problem customer” that I am, I changed my mind in the middle of the project,
going from a wide 5 hub/15” wheel design (I liked the look)
to a 5x5 hub/18” wheel, for better geometry, and brakes.
Ron was busier, and it took longer to get parts this go round, but as always, not only were business dealings straight up, documentation was provided, and suggestions on how to best implement changes.

I consider dealing with RSRT-- buying a design, parts, and workshops,
to be the best investment I’m made.
The continued support is worth more than just the parts ordered.

Robert Taylor

[pro68chevelle]

I started working with Ron in the fall of 2015 after reading threads about how he had helped Lance with his Monte Carlo.

I spoke with Ron on the phone many times so we could decide what direction I wanted to take my build. (Ron always took the time to explain my options and to understand what I wanted from the car).

During my build there have been some delays with parts or wrong parts but Ron has always corrected them or got me the parts as soon as possible.
(Ron has flown to a manufacture to get an issue fixed)

I have learned a lot from Ron's seminars and speaking with him on the phone or by text/emails with questions. He was always willing to help on the phone or return my calls/ texts in a reasonable amount of time. Are there parts of my build the could have gone better YES,but overall I am happy to be working with Ron.

[Kulig]

I'm just a club level racer from over the pond in Oz and I was fortunate enough to come across these forums and the information that Ron gave in the suspension threads which helped me better understand and setup my race car.(This was a great help and it was free)
After attending the course in 2016 and learning a whole bunch I decided to contact Ron to look at improving the setup and handling of my car. I will admit at this point that the initial time frames proposed were pushed back a few times, as it seems that my job fell into that year range he put up in his post. For me that was no real issue, I was still racing my car and wasn't waiting desperately. However, once it was all done and sorted, I came to the following years workshop and got my parts at the same time and took as much back with me to Oz as I could pack in my bags. To be honest, to date, I haven't done all the modifications outlined, mostly due to a lack of time to implement them(It is hard to stop racing to do upgrades). The modifications that I have done so far have all netted big improvements with no issues. I got all the parts that I paid for and all the services too. I can say that there were no negatives to the overall experience other then the time it took to start it all.

It is great to see a response to this situation. Who knows whether it will clear the air or just stir more ****, but something is better then nothing and it is an open forum for all to speak/converse from all sides. Best of luck to everyone and I hope Greg does get the car finished how he wants it and actually gives it a fang around the track! We are all here because of racing, its what turns the world around....atleast for us motorsport orientated people anyway

[GregWeld]

I will only say this one more time.... I would have never mentioned my issues over MY car... or even one or two guys that came forward and told me of THEIR stories. There's not one or two people out there -- it's ridiculous how many peoples projects are a mess because of big promises and failed delivery.

If you want to hang your money and project out with Ron Sutton Racing -- be my guest. I did -- I got so burned it's stupid.

Consider this -- I loaned him $80 grand to start his brake business (not a dime paid back) .... had him in my corner for 5 years every time I tracked my cars..... Had him build me a $200,000 track car.... In fewer words - he was my friend and I was there to help him and his business.

It's real easy when all of a sudden you get exposed - to come (weeks later) and cry and say "so sorry". Those are all just WORDS..... same BS words used for months and months while owing people parts and so called expertise. I had called him on this many times over the last couple years - about talking less and delivering more.... because I was hearing rumblings of people waiting and waiting for parts and tech.

There are two mods and several other people that know EXACTLY what went on in the background before I finally became convinced that other people were experiencing real pain with their projects because of RON. I was the SLOW FUSE not the fast blow fuse. Too much hype and self selling -- too little real actual delivery. The boards don't take people out based on one or two whiners.....

You make up your own minds.... good luck!

[jlwdvm]

I posted in Greg's original thread about my positive experiences with Ron, but maybe my post count isn't high enough to matter, or maybe my opinion doesn't matter because I didn't drop $200K on my car.

From a business owner that has almost 1000 online reviews: there are always 2 sides to every story. The previous Dr. I bought my clinic from summed it up like this... Rule #1: Try to please everybody
Rule #2: You can't please everybody.

Will I ask Ron for advice in the future...Yes.
Will I make purchases from his store in the future...Yes

I value my own opinion and experiences more that anyone else's. Even if I didn't drop $200K on my car.

Maybe this will help my street cred https://www.pro-touring.com/threads/...ild?highlight=
Almost 75,000 views and 250 posts!