Thank you Greg Weld ! Venting time.

[Ketzer]

Me, as a consumer would not expect any sort of warranty on something I bought second hand. Even if it was "new" still...

Case in point, I bought a bunch of AirRide stuff from a fellow member. All new never used. He had it for years and then I've had it for years, you know how projects go... once I got everything installed and running I ran into a minor glitch. I needed a way to eliminate the brain as the culprit. I called up RideTech and asked George if there was any way they could run diagnostics on the ECU. He said "No problem..." and gave me a RA#. I made it 100% clear the parts were new but second hand. Told him I would gladly pay diag fees and shipping....
(There was nothing wrong with the ECU and I happily paid shipping, no other charges)


Jeff-

[Che70velle]

Originally Posted by Ketzer

Me, as a consumer would not expect any sort of warranty on something I bought second hand. Even if it was "new" still...

Case in point, I bought a bunch of AirRide stuff from a fellow member. All new never used. He had it for years and then I've had it for years, you know how projects go... once I got everything installed and running I ran into a minor glitch. I needed a way to eliminate the brain as the culprit. I called up RideTech and asked George if there was any way they could run diagnostics on the ECU. He said "No problem..." and gave me a RA#. I made it 100% clear the parts were new but second hand. Told him I would gladly pay diag fees and shipping....
(There was nothing wrong with the ECU and I happily paid shipping, no other charges)


Jeff-

I can relate to this. I bought my Mast electronics second hand, but brand new in the box, never opened. Guy didn’t want it with the Mast crate engine he bought. Well...I’ve had issues with the electronics from day one. I have mailed the ECM back to Mast twice now (just got it back last week actually), and Damon has spent a lot of time working on it. He had built me 2 different tunes from scratch, which takes a lot of time. He had to flow my current injectors in order to get the fueling right on my current tune, which takes a lot of time...and he might just be the busiest guy in the business. I’ve offered twice now to send money and he won’t have it. They stand behind their products, irregardless of who bought it. It has their name on it, and reputation is everything in this business. It’s still not right, and we agreed that I’d send it back this winter, when I can’t drive the car.

Marcus, I think I know what chassis your referring to. Guy had to cut it all up to make it work? I was shocked as well to hear the story.

[214Chevy]

Originally Posted by Che70velle

Marcus, I think I know what chassis your referring to. Guy had to cut it all up to make it work? I was shocked as well to hear the story.

Yep, that's him Scott. Are you a member on Chevelles.com?

[Che70velle]

Originally Posted by 214Chevelle

Yep, that's him Scott. Are you a member on Chevelles.com?

I am not. I don’t even remember where I read about it. It was a recent read for me, and I thought of you bro.